Natalie Munoz
Gilbert
Summary
Dynamic professional with a proven track record at State Farm, adept in claims processing and exhibiting exceptional time management skills. Excelled in fast-paced environments, ensuring compliance and customer satisfaction. Demonstrated adaptability and critical thinking, significantly contributing to operational efficiency and service excellence.
Overview
15
15
years of professional experience
Work History
Claims Associate
State Farm
10.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Achieved prompt and accurate claim handling in alignment with policies and regulations.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Purchasing Coordinator
Interior Logic
01.2022 - 10.2023
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Completed entire lifecycle of purchase orders following company protocols.
- Ensured accurate documentation of procurement activities, maintaining a comprehensive and organized filing system that facilitated easy access to vital information when needed.
- Maintained consistent email communication with Customer Service Representatives and Vendors to confirm and track orders and verify price revisions on purchase orders.
Floral Manager
Frys Food
03.2010 - 01.2022
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Assisted with budgeting for department expenses, contributing to the overall profitability of the store.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Business Administration
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Time management
- Critical thinking
- Adaptability and flexibility
- Self motivation
- Claims processing
- Professional telephone demeanor
Timeline
Claims Associate
State Farm
10.2023 - Current
Purchasing Coordinator
Interior Logic
01.2022 - 10.2023
Floral Manager
Frys Food
03.2010 - 01.2022
Business Administration
Maricopa Community Colleges, Chandler-Gilbert Community College
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