Natalie Ontiveros
Phoenix
Summary
Dynamic and personable professional with a proven ability to build strong client relationships across diverse backgrounds and age groups. Adept at understanding client needs, fostering trust, and delivering exceptional service to drive satisfaction and loyalty. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hyatt Place.
Phoenix
11.2024 - 04.2025
- Provided information about hotel amenities, services, and local attractions.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Responded to customer complaints and addressed issues promptly and professionally.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Managed the switchboard, transferring calls and taking messages as required.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Prepared reports related to occupancy rates, revenue generated from room sales for management review.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
Church Treasurer
IAFCJ Apostolic Church
Glendale
09.2022 - 01.2025
- Processed donations received from members, donors, and businesses through various payment methods.
- Assisted in developing an online giving platform for church members who prefer digital transactions.
- Monitored cash flow to ensure sufficient funds are available for operational needs.
- Attended weekly staff meetings with pastor to discuss church finances and operations related topics.
Front Desk Receptionist
Empire Beauty School
Avondale
10.2023 - 10.2024
- Processed payments from clients using cash registers or point-of-sale systems.
- Supported other team members during busy periods by providing assistance with hair styling or makeup application when needed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted in the development of promotional materials for special offers and events.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Provided excellent customer service by greeting customers warmly, addressing their questions and concerns promptly, and ensuring satisfaction with services rendered.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Resolved any customer complaints in a professional manner while striving to maintain positive relationships with clients.
Education
Cosmetologist Certificate - Hair Stylist
Empire Beauty School
Avondale, AZ10-2024
High School Diploma -
Glendale High School
Glendale, AZ05-2023
Skills
- Customer service
- Effective communication
- Time management abilities
- Hospitality management
- Teamwork and collaboration
- Empathy and compassion
- Self motivation
- Strategic planning
Affiliations
- For the past few years, I’ve had the privilege of being the Kids Ministry Leader. I truly enjoy being a part of shaping their childhoods in a positive way and creating lasting memories with these kids.
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Agent
Hyatt Place.
11.2024 - 04.2025
Front Desk Receptionist
Empire Beauty School
10.2023 - 10.2024
Church Treasurer
IAFCJ Apostolic Church
09.2022 - 01.2025
Cosmetologist Certificate - Hair Stylist
Empire Beauty School
High School Diploma -
Glendale High School
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