Natalie Plank
Tucson
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Office Manager
Vet Builders INC
Ramona
07.2024 - 12.2024
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated new employees with Union standards and set-up payroll.
- Handled incoming calls and emails, directing inquiries to appropriate personnel.
- Implemented filing systems to enhance document management and retrieval processes.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained office supplies inventory, ordering materials as needed.
Driver
Lone Star Transportation LLC/Drive Away
Gainesville
10.2019 - 10.2022
- Transported vehicles across state lines safely and efficiently.
- Inspected vehicles for safety and compliance before each trip.
- Communicated with dispatch to confirm delivery schedules and routes.
- Followed all traffic laws and company policies during transportation.
- Maintained accurate logs of mileage, fuel use, and delivery times.
Driver
Team Drive-Away
Olathe
08.2020 - 07.2022
- Transported vehicles across state lines safely and efficiently.
- Inspected vehicles for safety and compliance before each trip.
- Communicated with dispatch to confirm delivery schedules and routes.
- Followed all traffic laws and company policies during transportation.
Driver
Bennett Drive Away
McDonough
10.2019 - 11.2020
- Transported vehicles across state lines safely and efficiently.
- Inspected vehicles for safety and compliance before each trip.
- Communicated with dispatch to confirm delivery schedules and routes.
- Followed all traffic laws and company policies during transportation.
Company Driver
Twin Express Inc
Rogers
10.2018 - 10.2019
- Operated company vehicles to transport goods and materials efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance standards.
- Maintained accurate logs of driving hours and delivery schedules consistently.
- Communicated with dispatch to coordinate timely deliveries across various routes.
- Followed traffic laws and company policies to promote safe driving practices.
- Reported vehicle maintenance issues promptly for timely repairs and servicing.
- Built positive relationships with clients through professional interactions during deliveries.
- Complied with all applicable traffic laws at all times when operating company vehicle.
- Ensured compliance with all applicable safety regulations while driving and loading and unloading cargo.
- Inspected vehicle before each trip to ensure proper working condition of brakes, lights, wipers, tires and other related equipment.
- Monitored road conditions and adjusted driving accordingly to ensure safe operation of vehicle.
- Maintained flawless driving record throughout employment.
Motorcycle Salesperson
Harley Davidson of Tucson
Tucson
01.2017 - 10.2017
- Engaged customers with product knowledge and motorcycle features.
- Facilitated test rides to showcase motorcycle performance and handling.
- Developed strong relationships with clients through personalized service.
- Collaborated with the service department on customer concerns and maintenance needs.
- Organized promotional events to increase brand visibility and attract new customers.
- Greeted customers and provided excellent customer service.
Education
Associate of Applied Science - Surgical Technology
Brown Mackie College
Tucson, AZ 08.2014 - 06.2016
Skills
- Office operations
- Payroll administration
- Document management
- Invoice tracking
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Regulatory compliance
- Strategic planning
- Customer service
Certification
- Class A CDL with Tank, doubles/triples endorsement
Timeline
Office Manager
Vet Builders INC
07.2024 - 12.2024
Driver
Team Drive-Away
08.2020 - 07.2022
Driver
Lone Star Transportation LLC/Drive Away
10.2019 - 10.2022
Driver
Bennett Drive Away
10.2019 - 11.2020
Company Driver
Twin Express Inc
10.2018 - 10.2019
Motorcycle Salesperson
Harley Davidson of Tucson
01.2017 - 10.2017
Associate of Applied Science - Surgical Technology
Brown Mackie College
08.2014 - 06.2016