Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Generic

Natalie Schryver

Phoenix

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista/Assistant Food Runner

Squarz Bakery
10.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Assisted in food preparation tasks when needed, following strict presentation and quality standards guidelines.
  • Promoted a welcoming atmosphere for all guests while consistently providing attentive service throughout their visit.
  • Enhanced dining experience by promptly delivering dishes to customers and ensuring accurate order fulfillment.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.

Banquet Server

ARROWHEAD COUNTRY CLUB
06.2024 - Current
  • Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
  • Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
  • Collaborated with the kitchen staff to ensure timely delivery of food and beverages to banquet tables
  • Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
  • Maintained cleanliness and organization of banquet areas before, during, and after events
  • Assisted in the coordination of event logistics, such as guest seating plans and menu selections
  • Responded promptly to guest requests or concerns, resolving issues in a professional manner
  • Followed all safety protocols and guidelines when handling food items and operating equipment
  • Worked closely with the event planner or coordinator to ensure seamless execution of banquets from start to finish
  • Adhered to company policies regarding dress code, grooming standards, punctuality, and attendance
  • Consistently exceeded sales targets by upselling menu items resulting in an average increase in revenue by XX%
  • Trained new banquet servers on proper serving techniques and company procedures
  • Demonstrated excellent time management skills by efficiently serving multiple courses to large groups
  • Maintained a professional and friendly demeanor while handling guest inquiries and special requests
  • Collaborated with the event planner to ensure seamless execution of themed banquets, including decorations and ambiance

Office Assistant Administrator

605 Fire Protection
05.2024 - 08.2024
  • Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
  • Scheduled and coordinated meetings, appointments, and travel arrangements for executives
  • Maintained electronic and physical filing systems to ensure easy retrieval of documents
  • Handled incoming calls, took messages, and directed inquiries to appropriate staff members
  • Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
  • Coordinated office events such as team-building activities or celebrations to foster a positive work environment
  • Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
  • Collaborated with other departments to facilitate smooth communication flow within the organization
  • Assisted in onboarding new employees by preparing necessary paperwork and coordinating orientation schedules
  • Maintained confidentiality of sensitive information while handling employee records or company-related documents
  • Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
  • Maintained accurate records of office expenses/budgets ensuring adherence to financial guidelines
  • Assisted with the preparation of financial reports, invoices, or expense reimbursements
  • Managed office calendar/scheduling conflicts to optimize time management for executives

Ticket Seller

The Monument
01.2024 - 06.2024
  • Sold tickets to customers in a fast-paced environment, ensuring accurate transactions and providing excellent customer service
  • Managed ticket inventory and maintained accurate records of sales and revenue
  • Assisted customers with inquiries about event details, seating options, and ticket availability
  • Collaborated with marketing team to promote upcoming events and increase ticket sales
  • Implemented an efficient ticketing system that reduced wait times for customers by XX%
  • Resolved customer complaints or issues regarding tickets promptly and professionally
  • Maintained a clean and organized ticket booth area, creating a welcoming atmosphere for customers
  • Processed cash, credit card, and mobile payments accurately using point-of-sale systems
  • Provided information on special promotions or discounts available for certain events or groups
  • Worked closely with event organizers to ensure smooth entry process for attendees at the venue
  • Trained new employees on ticket selling procedures, customer service standards, and product knowledge
  • Performed daily reconciliation of cash drawer to ensure accuracy of transactions
  • Utilized strong communication skills to effectively communicate event details and updates to customers in person or over the phone/email
  • Collaborated with other departments such as security or ushers to coordinate crowd control during high-demand events
  • Developed relationships with frequent customers by providing personalized recommendations based on their preferences
  • Maintained confidentiality of sensitive customer information and payment details

Hostess

Wings and Rings
06.2022 - 08.2022
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
  • Effectively communicated with the kitchen staff to ensure timely delivery of food orders
  • Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
  • Maintained cleanliness and organization of the host stand area at all times
  • Assisted in coordinating special requests or accommodations for guests with specific needs
  • Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
  • Trained new hosts on proper procedures, including greeting protocols and reservation management
  • Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
  • Coordinated with the bar staff to manage waiting areas effectively during busy periods
  • Developed strong relationships with regular customers, enhancing their dining experience through personalized service
  • Managed a high volume of phone calls while maintaining excellent phone etiquette standards

Education

Associate of Science - Marketing And Advertisment

Grand Canyon University
Phoenix, AZ
05-2028

High school diploma -

Stevens High School
Rapid City, SD
05.2024

Skills

  • Calendar Management
  • Personal Assistant Experience
  • Serving Experience
  • Banquet Experience
  • Upselling
  • Databases
  • Phone Etiquette
  • Food Handling
  • Catering
  • Host/Hostess
  • Culinary Experience
  • Office Management
  • Financial Report Writing
  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cash handling
  • Problem-solving
  • Safe food handling
  • Menu memorization
  • Coffee machinery
  • New hire training
  • Food running
  • Smoothie making
  • Basic math
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Verbal and written communication
  • Physical stamina
  • Table setting
  • Recipe adherence
  • Customer service
  • Reliable and dependable
  • Adaptable and flexible
  • Multitasking
  • Food serving and preparation
  • Cash register operations
  • Order preparation
  • Coordinating orders
  • Stocking supplies and retail products
  • Resolving complaints
  • Cleaning and sanitizing
  • Teamwork and collaboration

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office of 20.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Completed payroll for staff of 20 direct reports.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Memorized ingredients and recipes for 16 specialty drinks.

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • OSHA Certified
  • QuickBooks Certification - Intuit QuickBooks.
  • Excel Expert Certification – Microsoft Office Specialist Program.
  • South Dakota Driver's License

Timeline

Barista/Assistant Food Runner

Squarz Bakery
10.2024 - Current

Banquet Server

ARROWHEAD COUNTRY CLUB
06.2024 - Current

Office Assistant Administrator

605 Fire Protection
05.2024 - 08.2024

Ticket Seller

The Monument
01.2024 - 06.2024

Hostess

Wings and Rings
06.2022 - 08.2022

Associate of Science - Marketing And Advertisment

Grand Canyon University

High school diploma -

Stevens High School

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Natalie Schryver