NATALIE HILLARD
Eagar
Summary
Highly motivated professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Department of corrections
01.2021 - 06.2024
- Manage the schedules and calendars of video visits, in person visits for inmates friends and relatives
- Organize and update inmates personal files to include birth certificates, applications and personal information.
- Communicate with families, DCS representatives and outside companies related to DOC.
- Handle confidential information and documents with discretion and maintain their proper organization
- Make appropriate calls and emails
- Deescalate high intense situations
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Special services representatives
Home Depot
01.2020 - 11.2020
- Managed calendars, scheduled appointments, and arranged pick up times.
- Prepared and distributed reports, materials and payments.
- Handled confidential documents and maintained their proper organization
- Coordinated delivery arrangements and accommodations for contractors
- Streamlined service processes for quicker response times, leading to improved customer experiences.
Weigh scale operator
TTLC Trucking
01.2016 - 01.2019
- Calculate exact weigh in for each day
- Schedule the number of loads to be picked up and dropped off
- Track each drivers total load amount
- Track each drivers load weigh
Education
GED -
Northern Pioneer College
01.2018
Undergraduate Business Essentials
Devry University
04-2025
Bachelor of Science - Technical Management- Business Analytics
Devry University
07-2027
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Active listening skills
- Conflict resolution skills
- De-escalation techniques
- Relationship building and management
- File and record maintenance
Timeline
Correctional Officer
Department of corrections
01.2021 - 06.2024
Special services representatives
Home Depot
01.2020 - 11.2020
Weigh scale operator
TTLC Trucking
01.2016 - 01.2019
GED -
Northern Pioneer College
Undergraduate Business Essentials
Devry University
Bachelor of Science - Technical Management- Business Analytics
Devry University
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