Natalie Valentic

As a host, I efficiently manage waitlists and special requests for large parties, ensuring smooth operations and guest satisfaction. I assign seating based on customer preferences and restaurant policies, while actively monitoring dining room activity to uphold optimal service standards. My responsibilities also include performing opening and closing duties, such as restocking supplies, and maintaining clean work areas. I answer incoming calls with a professional and welcoming tone, providing detailed menu information as needed. Additionally, I support servers by refilling beverages, clearing plates, and completing daily side work, such as rolling silverware and folding napkins. Throughout each shift, I greet guests warmly and promptly escort them to their tables to create a positive first impression.

I greeted guests upon arrival and promptly escorted them to their tables, ensuring a welcoming start to their dining experience. I maintained cleanliness and organization in the dining areas, performing light cleaning duties such as wiping tables and sweeping floors. During busy periods, I assisted servers by bussing tables and delivering food orders in accordance with company standards. I also monitored customer satisfaction throughout meal service, and ensured dining and serving areas were clean and ready at all times. Additionally, I supported the dishwashing team by efficiently transporting bus tubs and carts, as needed.

I consistently delivered exceptional customer service by promptly addressing guests' inquiries and needs. I handled customer complaints swiftly and professionally to ensure a positive experience, and enhance overall satisfaction. I maintained a clean and organized dining area to create a welcoming environment, and engaged guests in friendly conversation to promote an enjoyable dining experience. I efficiently managed the waiting list and seated parties without unnecessary delays. I also communicated effectively with the kitchen staff to ensure accurate and timely order fulfillment. I handled take-out orders over the phone and helped customers place orders in a timely fashion. In addition, I processed payments for take-out orders using the POS system with precision, and trained new team members on host duties to support operational efficiency.