Natalie Wood
Bullhead City
Summary
Versatile professional with experience in high-volume hospitality and office management. Skilled in delivering exceptional guest service, managing schedules and bookings, handling payroll, and coordinating daily operations. Highly organized, dependable, and customer-focused, with a proven ability to thrive in fast-paced environments
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Office Manager
River King guide services
Bullhead City
03.2025 - Current
- Manages all administrative functions including phones, emails,customer inquiries, and record keeping • Ensures compliance with state licensing, permits and outdoor recreation regulations • Manages seasonal and peak scheduling the maximize guide availability and revenue • Handles customer questions, special requests, and booking changes with professionalism and efficiency • processes payroll for guides and support staff, ensuring accuracy in hours tips, communications and tip payouts
Server
Public School 702
Las Vegas
04.2023 - 02.2025
- Efficiently handled 50+ tables per 6 hour shift, ensuring accurate orders, fast service and positive guest experiences • Perform quality checks throughout the meal • Communicated clearly with bartenders, kitchen staff and management • Consistently boosts check averages through thoughtful recommendations
Server
Marie Callender's
Henderson
11.2022 - 04.2023
- Created memorable experiences that encourage repeat business • happily took extra tables, ran food and assisted other co workers when needed during rush hour • ensured orders are accurate and presentation standards are met • adhered to allergy and dietary protocols to ensure guest safety • trained new servers and support staff , contributing to a more efficient and knowledgeable team
Cabana attendant/Cocktail Server
Harrahs Laughlin
Laughlin
05.2021 - 09.2022
- Prepared and executed day long private cabana service for hotel guests • Provided timely food and beverage service to guests utilizing the beach area • Accurately recorded data into the Agilysys POS system for guest food and beverage orders • Provided excellent customer service to guests in a timely manner, while taking and delivering orders accurately • Collaborated with bartenders and other servers for efficient operations during peak hours • maintained cleanliness of all beach equipment/ furniture
Hostess/ Server
Captain Jacks
Sunset Beach
11.2016 - 03.2020
- Managed multiple tables and guest interactions while delivering a 5-star quality dining experience • Up-sold wines, liquors, off menu items, cocktails and desserts • Maintained extensive knowledge of 50+ menu items, ranging from origin of ingredients to cooking methodology • Demonstrated strong initiative by identifying issues and resolving them before they impacted service
Warehouse Supervisor
Earthlog
Huntington Beach
01.2014 - 12.2017
- Checked and stored incoming goods on a daily basis • Regularly checked equipment to ensure that they were in working order • Printed delivery barcodes, notes and customer address labels • Kept work environment clean and safe for employees • Dealt with customer enquirers regarding damaged or missing goods • Hired and trained new staff
Education
Huntington Beach High School
Huntington Beach, CASkills
- Proficient in multiple pos systems including aloha, agilysys, toast , micros etc
- High volume service experience
- Craft beer, wine, and cocktail service suggestive sales techniques
- supportive team player who helps maintain a positive, productive work environment
Certification
- Food handlers card
- Alcohol awareness card
Timeline
Office Manager
River King guide services
03.2025 - Current
Server
Public School 702
04.2023 - 02.2025
Server
Marie Callender's
11.2022 - 04.2023
Cabana attendant/Cocktail Server
Harrahs Laughlin
05.2021 - 09.2022
Hostess/ Server
Captain Jacks
11.2016 - 03.2020
Warehouse Supervisor
Earthlog
01.2014 - 12.2017
Huntington Beach High School