NATASHA FINESTEAD
Scottsdale,AZ
Summary
Experienced history of working in the Aesthetics and Plastic Surgery industry for 24+ years. My work ethic proved to be what was needed to effectively carry out the tasks of a Manager, Regional Manager and Patient Care Consultant. Skilled in Customer Service, Healthcare Management, Leadership, Business Operations, and Team Building. Passionate and energetic healthcare services professional with Aesthetician license in AZ.
Overview
9
9
years of professional experience
Work History
PRACTICE/SALES MANAGER
Athenix Plastic Surgery
2023.08 - Current
- Facilitated building plastic surgery office from the ground up
- Responsible for the workflow and performance of the clinic to achieve expert care, an outstanding patient satisfaction, maximum physician/staff productivity and corporate profitability targets
- Accountable for clinic sales revenue
- Assists with sales forecasting activities and works closely with sales consultant on setting performance goals in line with established sales goals provided
- Manage business related administrative tasks, bank deposits, refunds, payroll, reports, etc
- Perform Plastic Surgery consultations
REGIONAL MANAGER
AirSculpt
2022.04 - 2023.07
- Oversee Scottsdale location while providing operational and leadership support to 7 other locations in the Central Region
- Train and onboard new Practice Managers
- Travel to each location to perform quarterly audits
- Work closely with director and director of sales to ensure monthly goals are being met
- Provide guidance and mentorship to existing Practice Managers
- Support new practice openings
- Work in partnership with physicians to ensure a remarkable patient experience
PRACTICE MANAGER
AirSculpt
2020.07 - 2022.04
- Assumes overall responsibility for center staffing and personnel management, including scheduling, payroll, administration, and staff development
- Responsible for recruiting, hiring, training and employee annual reviews
- Contributes to and collaboratively works with sales consultants to implement strategic sales initiatives while maximizing revenue and expanding customer base
- Maintain legal and accreditation compliance concerning federal, state and local regulations with JCAHO
- Perform consultations with prospective patients (on occasion)
- Possess knowledge of Care Credit, United Credit, Alphaeon, Cherry, Patient FI and MyAesteticsPro
- Reply to online reviews including Google, Yelp and Real Self
- Primary interface with the Plastic Surgeons to ensure patient satisfaction and efficient operations
PRACTICE DEVELOPMENT MANAGER
MiraDry
2019.10 - 2020.04
- Increase patient utilization and drive revenue to meet monthly quota in assigned territory with 24+ accounts
- Outstanding organizational skills to ensure proper follow-up calls with accounts
- Build strong relationships with key decision makers in the territory
- Facilitate in-person clinical training and certification to physicians, nurses and office staff
- Consult with accounts on marketing and branding; website reviews, social media platforms, in-office branding, etc
BUSINESS DEVELOPMENT MANAGER
Center For Dermatology And Plastic Surgery
2015.07 - 2019.11
- Manage and maintain over thousands of existing relationships with other healthcare professionals/practices
- Responsible for referral growth by identifying new marketing opportunities with PCP, OBGYN, Oncologists, Holistic, Urgent Cares and other medical specialists into referral development
- Attend/participate in over 80+ health fairs/expos, marathons and breast cancer events yearly
- Support/assist 8 CDPS locations, 33 providers and over 100 employees with all marketing needs, branded material, social media, flyers, monthly specials, newsletters and in-house plastic surgery events
- Collect collateral for all new physicians, brands, and locations joining Platinum Dermatology network including bio, CV, rack cards, business card and content for website
- Manage all online reviews/inquiries including Google, Yelp and DemandForce
- Track accounts, opportunities and activities in SalesForce system
- Strategize and coordinate field marketing for all new providers to increase to 30+ patients on their schedule
- Capture content for social media when onsite at networking and community events
Education
BACHELOR DEGREE - DESIGN
University of Northern Iowa
Cedar Falls, IANational Aesthetics Institute
Scottsdale, AZSkills
- HIPPA & OSHA Regulations
- Management Skills
- Communication Skills
- Supervision and Training
- Recruiting and Hiring
- Operations Oversight
- Leadership Skills
- Self starter/motivated
Timeline
PRACTICE/SALES MANAGER
Athenix Plastic Surgery
2023.08 - Current
REGIONAL MANAGER
AirSculpt
2022.04 - 2023.07
PRACTICE MANAGER
AirSculpt
2020.07 - 2022.04
PRACTICE DEVELOPMENT MANAGER
MiraDry
2019.10 - 2020.04
BUSINESS DEVELOPMENT MANAGER
Center For Dermatology And Plastic Surgery
2015.07 - 2019.11
BACHELOR DEGREE - DESIGN
University of Northern Iowa
National Aesthetics Institute
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