Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natasha Pimentel Havertine

Scottsdale

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Pool Technician

Clean Stay World LLC
05.2025 - 07.2025
  • Implemented client feedback system to gather insights and improve service quality continuously.
  • Achieved record number of maintenance contracts due to diligent work and client satisfaction.
  • Negotiated with suppliers for better pricing on chemicals and parts, benefitting company's bottom line.
  • Boosted client retention through reliable and professional service, exceeding expectations.
  • Educated clients on best practices for pool care between professional maintenance visits.
  • Reduced equipment downtime by performing timely repairs on pumps and heaters.
  • Enhanced team collaboration by initiating regular meetings to discuss challenges and share tips on pool maintenance.
  • Led training sessions for new technicians, sharing knowledge and ensuring high standards of service.
  • Conducted in-depth assessments of pool systems to identify and address potential issues before they escalated.
  • Streamlined weekly maintenance schedules for efficiency, ensuring all assigned pools received prompt service.
  • Increased service coverage area by efficiently managing route planning and time management.
  • Customized treatment plans for each pool, taking into account specific needs and client preferences.
  • Fostered strong relationships with clients, leading to increase in referral-based business.
  • Updated and maintained service logs with high attention to detail for each pool, ensuring accountability and transparency.

Pool Technician

Swim Right
01.2025 - 05.2025
  • Reduced overall expenses through diligent monitoring of chemical usage to prevent overuse or waste while still achieving desired results.
  • Reduced response times for emergency repairs by organizing more effective on-call system.
  • Improved water clarity and hygiene with thorough cleaning and filtration system maintenance.
  • Maintained optimal equipment performance with routine inspections, repairs, and replacements.
  • Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.

Pool Technician

Aquaman Pools LLC
08.2024 - 01.2025
  • Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
  • Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
  • Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
  • Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
  • Educated customers in proper pool operation and maintenance.
  • Completed timely repair projects to minimize downtime for clients'' pools and spas.
  • Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
  • Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
  • Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
  • Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
  • Conducted pool safety inspections and reported unresolved issues immediately.
  • Enhanced customer satisfaction by providing detailed maintenance guidance and support.
  • Ensured pools met health and safety standards by conducting regular chemical balance tests.

Pool Technician

Swim Right
08.2022 - 08.2024
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Ensured client retention with consistent delivery of high-quality pool maintenance services.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Educated clients on best practices for pool care between professional maintenance visits.
  • Having my cpo .

Flooring Sales Specialist

Home Depot
08.2021 - 08.2022
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
  • Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
  • Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
  • Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
  • Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
  • Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
  • Conducted regular competitor analysis to identify gaps in the market that our company could fill with innovative products or services.
  • Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
  • Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
  • Kept up-to-date with industry trends and new products, providing clients with the latest flooring solutions available.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Cashier Baker Customer Service

Bashas Grocery Store
01.2018 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Shoe Expeditor

Macy's
05.2017 - 01.2018
  • Improved customer satisfaction by efficiently locating and delivering requested shoes to sales associates.
  • Responded efficiently to time-sensitive tasks such as restocking shelves during busy periods or sale events.
  • Implemented loss prevention strategies by monitoring inventory levels closely to minimize shrinkage rates.
  • Developed strong relationships with sales associates, working collaboratively to enhance overall store performance.
  • Contributed to increased revenue by ensuring availability of high-demand styles during peak shopping hours.
  • Expedited customer service by quickly retrieving correct sizes from the stockroom upon request.
  • Ensured proper rotation of products on shelves, following company guidelines to maintain freshness and reduce product loss.
  • Maintained a clean and orderly workspace, adhering to safety guidelines and company standards.
  • Collaborated with management to address any inventory or stock issues in a timely manner.
  • Assisted in conducting periodic physical inventories, reconciling counts against computerized records for accurate reporting results.
  • Supported sales team by preparing shoe displays that showcased new arrivals and promoted seasonal trends.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.

Education

Coronado High School
Scottsdale

Skills

  • Backwashing filters
  • Valve replacement
  • Pump maintenance
  • Algae treatment
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Customer service
  • Spanish speaking

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Pool Technician

Clean Stay World LLC
05.2025 - 07.2025

Pool Technician

Swim Right
01.2025 - 05.2025

Pool Technician

Aquaman Pools LLC
08.2024 - 01.2025

Pool Technician

Swim Right
08.2022 - 08.2024

Flooring Sales Specialist

Home Depot
08.2021 - 08.2022

Cashier Baker Customer Service

Bashas Grocery Store
01.2018 - 07.2021

Shoe Expeditor

Macy's
05.2017 - 01.2018

Coronado High School

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Natasha Pimentel Havertine