Natasha Scoccia
Tucson
Summary
Dedicated professional with over ten years of experience in behavioral health, consistently providing exceptional patient care. Strong background in Human Resources, clerical work, and customer service fosters a unique skill set that enhances connections with patients and colleagues. Committed to ensuring safety and empathy in every interaction, with a genuine passion for helping others. Authorized to work in the U.S. for any employer, ready to contribute expertise and dedication to a new opportunity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Receptionist
The Aleph Center
02.2015 - Current
- Managed patient scheduling and appointments using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure quality service.
- Processed insurance verifications and maintained accurate patient records for compliance.
- Assisted patients with inquiries, providing information on services and procedures.
- Collaborated with clinical staff to streamline office operations and enhance patient experience.
- Maintained cleanliness and organization of reception area to promote professionalism.
- Trained new staff on office protocols and use of medical software systems.
- Implemented process improvements that reduced wait times for patients during peak hours.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Improved patient satisfaction by efficiently managing and organizing medical records and documents.
- Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Medical Assistant
Diet of Hope
07.2011 - 10.2011
- I completed my externship for PMI at the Diet of Hope. I was hired on PRN an extra few months after completion of my externship. I checked patients in and out of the system in the front office. My main role at the office was back office including rooming the patients, gathering all vitals, performing EKG's, and running metabolic tests. Daily tasks included a number of finger sticks used for determining the cholesterol and A1C levels.
Education
Medical Assisting (Certificate) -
Pima Medical Institute
Tucson, AZ10.2011
Trade school - undefined
High school diploma - undefined
St Augustine Catholic High School
Tucson, AZ05.2007
Skills
- Patient interaction
- Medical office experience
- Customer service
- Medical terminology
- Vital signs
- Experience with individuals with mental health conditions
- Sales
- Medical Scheduling
- Proofreading
- Communication skills
- Google Workspace
- Anatomy Knowledge
- Phone Etiquette
- Patient care
- Professionalism
- Medical Receptionist
- Microsoft Word
- EMR Systems
- Microsoft Outlook
- Insurance prior authorization
- HIPAA
- Data entry
- Transcription
- 10 key typing
- Intake
- Behavioral health
- Microsoft Excel
- Documentation review
- ICD-9
- Computer Skills (10 years)
- Medical Records
- Experience with individuals with cognitive disabilities
- Medical Billing
- Insurance Verification
Certification
- First Aid Certification
- Driver's License
- Certified Medical Assistant
- CPR Certification
Languages
English
Timeline
Medical Receptionist
The Aleph Center
02.2015 - Current
Medical Assistant
Diet of Hope
07.2011 - 10.2011
Trade school - undefined
High school diploma - undefined
St Augustine Catholic High School
Medical Assisting (Certificate) -
Pima Medical Institute