Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natasha Stojanovic

Tempe

Summary

Dynamic bartender and shift manager with a proven track record at Casa Tempe, excelling in customer service and upselling strategies. Skilled in training new hires and maintaining cleanliness standards, I foster a positive work environment while driving sales and enhancing guest loyalty through exceptional service and rapport-building. Quick to adapt to situations and make necessary moves to ensure quality work.

Overview

8
8
years of professional experience

Work History

Bartender Shift Manager

Casa Tempe
02.2020 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Assistant Bar Manager

Sunbar Tempe
11.2019 - Current
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
  • Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
  • Closed out cash register and prepared cashier report at close of business.

Bartender

Cold Beers And Cheeseburgers
11.2017 - 10.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

No Degree - Marketing

Chandler Gilbert Community College
Chandler, AZ

Seton Catholic Preparatory High
Chandler, AZ

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Beverage making
  • Liquor restocking
  • Customer service
  • Outgoing personality
  • New hire training

Languages

Spanish
Limited Working
Serbian
Elementary

Timeline

Bartender Shift Manager

Casa Tempe
02.2020 - Current

Assistant Bar Manager

Sunbar Tempe
11.2019 - Current

Bartender

Cold Beers And Cheeseburgers
11.2017 - 10.2020

No Degree - Marketing

Chandler Gilbert Community College

Seton Catholic Preparatory High

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Natasha Stojanovic