Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATAVAN GULIYEVA

Baku

Summary

Renowned for my reliability and dependability, I consistently deliver results and actively pursue additional responsibilities across diverse employment sectors. My work ethic is characterized by an active and dynamic approach, ensuring efficient task completion and goal achievement.

Overview

7
7
years of professional experience

Work History

Coach of Support International

Pro Gaming software
02.2025 - Current
  • Developed training programs for players to enhance gameplay skills.
  • Analyzed player performance data to identify areas for improvement.
  • Facilitated team meetings to discuss strategy and game tactics.
  • Collaborated with management to design competitive play strategies and goals.

Quality Control Specialist

Pro Gaming Software
04.2024 - Current
  • Assess support interactions
  • Accompany evaluations with meaningful and constructive feedback
  • Discuss and explain feedback with agents in regular meetings
  • Analyze all customer service metrics and how the team performance affects those KPIs

Quality Control Specialist - Chat/Call

Pin-up Global
05.2023 - 04.2024
  • We guide the agents team on quality control issues to improve the quality of chats and calls
  • Determining customer needs and organizing CRM, Admin Panel (Casino and Sports department)
  • Monitoring customer satisfaction level
  • Analysis and reporting of product failures (by testing different scenarios)
  • Keeping our internal databases updated with information on technical issues and helpful discussions with customers
  • Giving written and visual feedback

Customer Support Chat

Pin-up Global
11.2022 - 05.2023
  • Assisted customers with product inquiries, technical support and other customer service related issues.
  • Created training materials for new customer service representatives.

Call Center Manager

Azercell LLC
09.2018 - 03.2020
  • Manage incoming and outgoing calls in a timely manner
  • Catching additional sales opportunities when products become available
  • Going the extra mile to build sustainable relationships
  • Serving more customers in call
  • Prepare and produce proposals, and presentations for clients
  • Develop designs according to client requirements

Education

Bachelor - International relations

Baku State University
Baku
01.2018

Skills

  • Multitasking
  • Microsoft Office
  • Teamworking
  • Jira
  • Slack
  • Time management
  • Communication
  • CRM
  • Admin
  • Problem Solving
  • Analytical Ability
  • Fundist

Languages

  • Azerbaijani, Native
  • Turkish, Native
  • Russian, B2
  • English, B2

Timeline

Coach of Support International

Pro Gaming software
02.2025 - Current

Quality Control Specialist

Pro Gaming Software
04.2024 - Current

Quality Control Specialist - Chat/Call

Pin-up Global
05.2023 - 04.2024

Customer Support Chat

Pin-up Global
11.2022 - 05.2023

Call Center Manager

Azercell LLC
09.2018 - 03.2020

Bachelor - International relations

Baku State University

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NATAVAN GULIYEVA