Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nate Buterbaugh

Operations Manager
Phoenix

Summary

Detail-oriented operations professional with 4 years of experience in hospitality management, specializing in financial transactions, client services, and process optimization. Skilled in managing high-volume operations, reconciling financial transactions, and ensuring policy compliance. Adept at problem-solving, multitasking, and maintaining accuracy in fast-paced environments.


Overview

4
4
years of professional experience

Work History

Assistant General Manager

Drury Inn & Suites
09.2023 - Current
  • Managed A/R portfolio, overseeing invoicing, collections, and client account reconciliation to ensure accurate financial reporting and timely payments.
  • Worked with PMS (Agilysys) to manage room inventory, book reservations, and process thousands of financial transactions, demonstrating expertise in payment processing and revenue tracking.
  • Ensured proper cash handling and reconciliation of guest accounts and 100+ group reservations, minimizing discrepancies and ensuring compliance with financial policies.
  • Attended the annual budget meeting in Denver (December 2024), collaborating with hotel leaders and executives to develop strategic financial plans and revenue forecasts for the property.
  • Optimized revenue management strategies, ensuring high occupancy rates and aligning operational costs with budget projections.
  • Strengthened client relationships by working directly with corporate partners and groups to resolve invoicing discrepancies and improve payment turnaround time.

Assistant General Manager

Drury Hotels
08.2021 - 08.2023
  • Oversaw front-of-house and back-of-house operations across two properties, ensuring seamless daily workflows and operational efficiency.
  • Managed scheduling, hiring, training, and performance evaluations for a team of 30 employees, improving team productivity and service delivery.
  • Led financial oversight of accounts receivable (A/R), collecting and reconciling over $1M+ in revenue, ensuring timely payments and minimizing outstanding balances.
  • Exceeded service score standards, resulting in quarterly bonuses of $150-$400 per employee and increased team engagement.
  • Received multiple Top Performer distinctions across operations, service, and financial performance, recognizing excellence in efficiency and client satisfaction.
  • Implemented financial controls to reduce revenue discrepancies and optimize cost management, aligning expenses with budgetary goals.
  • Developed and maintained operational budgets, analyzing revenue streams and forecasting expenses in collaboration with company executives.
  • Ensured compliance with corporate financial policies and operational guidelines, mitigating risk and improving overall business performance.

Education

Bachelor of Science - Hospitality Management

Northern Arizona University
Flagstaff, AZ
05.2001 -

Undergraduate Certificate - Hospitality Accounting

Northern Arizona University
Flagstaff, AZ
05.2001 -

Certificate in Hotel Industry Analytics - Accounting And Finance

Northern Arizona University
Flagstaff, AZ
05.2001 -

Skills

Employee relations

Operations management

Strategic planning skill

Team leadership expertise

Accounts receivable

Invoice management

Timeline

Assistant General Manager

Drury Inn & Suites
09.2023 - Current

Assistant General Manager

Drury Hotels
08.2021 - 08.2023

Bachelor of Science - Hospitality Management

Northern Arizona University
05.2001 -

Undergraduate Certificate - Hospitality Accounting

Northern Arizona University
05.2001 -

Certificate in Hotel Industry Analytics - Accounting And Finance

Northern Arizona University
05.2001 -

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Nate ButerbaughOperations Manager