Nate Kawaguchi
Scottsdale
Summary
Cultivated and maintained high-value client relationships to exceed revenue targets and deliver exceptional experiences in fast-paced, regulated environments.
Overview
13
13
years of professional experience
Work History
Sales & Client Experience Specialist
Cellular Sales Pro
03.2025 - Current
- Manage a personal portfolio of repeat and high-value customers, delivering tailored product recommendations and ongoing account support
- Build long-term customer relationships through proactive outreach, follow-ups, and needs-based solutions
- Consistently meet and exceed individual sales and service KPIs in a high-pressure, target-driven environment
- Document customer profiles, preferences, and purchase history to enhance future engagement
- Resolve escalated customer service issues while maintaining compliance with corporate policies
- Utilize sales reporting and performance tracking to optimize conversion and retention
- Authorized Verizon Retailer
Sales & Client Experience Specialist
Cellular Sales Pro
03.2025 - Current
- Manage a personal portfolio of repeat and high-value customers, delivering tailored product recommendations and ongoing account support
- Build long-term customer relationships through proactive outreach, follow-ups, and needs-based solutions
- Consistently meet and exceed individual sales and service KPIs in a high-pressure, target-driven environment
- Document customer profiles, preferences, and purchase history to enhance future engagement
- Resolve escalated customer service issues while maintaining compliance with corporate policies
- Utilize sales reporting and performance tracking to optimize conversion and retention
- Authorized Verizon Retailer
Artist Manager, A&R & Marketing Consultant
Self-Employed
01.2017 - Current
- Managed high-value client relationships across entertainment, media, and brand partnerships
- Developed and executed marketing and engagement strategies that generated $500,000+ in revenue
- Maintained ongoing communication with clients, ensuring satisfaction, loyalty, and repeat business
- Negotiated partnerships, incentives, and promotional opportunities tailored to client goals
- Delivered performance insights and reporting tied to audience engagement and campaign success
- Collaborated with major brands including Disney, Sprite, and Fox
- Oversaw projects reaching 100M+ global streams and views, requiring discretion, professionalism, and trust
- This role required elite relationship management, customer profiling, and high-stakes communication — directly transferable to VIP account management.
Artist Manager, A&R & Marketing Consultant
Self-Employed
01.2017 - Current
- Managed high-value client relationships across entertainment, media, and brand partnerships
- Developed and executed marketing and engagement strategies that generated $500,000+ in revenue
- Maintained ongoing communication with clients, ensuring satisfaction, loyalty, and repeat business
- Negotiated partnerships, incentives, and promotional opportunities tailored to client goals
- Delivered performance insights and reporting tied to audience engagement and campaign success
- Collaborated with major brands including Disney, Sprite, and Fox
- Oversaw projects reaching 100M+ global streams and views, requiring discretion, professionalism, and trust
- This role required elite relationship management, customer profiling, and high-stakes communication — directly transferable to VIP account management.
Sales & Service Expert
24 Hour Fitness
10.2021 - 01.2023
- Served as top-performing sales associate for 11 months, maintaining a ~90% closing rate
- Managed new member onboarding and relationship development from first contact through retention
- Conducted facility tours and personalized fitness consultations to match client needs
- Built loyalty through proactive engagement, follow-ups, and tailored membership solutions
- Consistently exceeded revenue and service targets in a competitive sales environment
- Maintained detailed records of customer interactions and performance metrics
Sales & Service Expert
24 Hour Fitness
10.2021 - 01.2023
- Served as top-performing sales associate for 11 months, maintaining a ~90% closing rate
- Managed new member onboarding and relationship development from first contact through retention
- Conducted facility tours and personalized fitness consultations to match client needs
- Built loyalty through proactive engagement, follow-ups, and tailored membership solutions
- Consistently exceeded revenue and service targets in a competitive sales environment
- Maintained detailed records of customer interactions and performance metrics
Operations & Customer Support Associate
Warehouse Shipping & Receiving
01.2013 - 12.2016
- Supported high-volume operations in a fast-paced warehouse environment
- Maintained accuracy in inventory handling, shipping, and receiving
- Developed strong organizational skills, time management, and team coordination
- Reinforced work ethic, accountability, and operational discipline
Operations & Customer Support Associate
Warehouse Shipping & Receiving
01.2013 - 12.2016
- Supported high-volume operations in a fast-paced warehouse environment
- Maintained accuracy in inventory handling, shipping, and receiving
- Developed strong organizational skills, time management, and team coordination
- Reinforced work ethic, accountability, and operational discipline
Education
Bachelor’s Coursework - Business & Psychology
Eastern Oregon University
La Grande, ORDiploma - undefined
Silverton High School
Silverton, OR01.2015
Skills
- VIP & High-Value Client Management
- Customer Retention & Loyalty Strategy
- Consultative Sales & Relationship Building
- Responsible Gaming & Compliance Awareness
- CRM & Customer Profiling
- Performance Tracking & Reporting
- Promotions, Incentives & Rewards
- Cross-Functional Collaboration
- Event Hosting & Client Engagement
- Excel & Data Analysis
Personal Information
Title: VIP ACCOUNT MANAGER
Timeline
Sales & Client Experience Specialist
Cellular Sales Pro
03.2025 - Current
Sales & Client Experience Specialist
Cellular Sales Pro
03.2025 - Current
Sales & Service Expert
24 Hour Fitness
10.2021 - 01.2023
Sales & Service Expert
24 Hour Fitness
10.2021 - 01.2023
Artist Manager, A&R & Marketing Consultant
Self-Employed
01.2017 - Current
Artist Manager, A&R & Marketing Consultant
Self-Employed
01.2017 - Current
Operations & Customer Support Associate
Warehouse Shipping & Receiving
01.2013 - 12.2016
Operations & Customer Support Associate
Warehouse Shipping & Receiving
01.2013 - 12.2016
Bachelor’s Coursework - Business & Psychology
Eastern Oregon University
Diploma - undefined
Silverton High School