Nathaniel Hart
Green Valley
Summary
Goal-oriented manager with distinguished experience in 3 industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Extensive experience building and optimizing CRM platforms. Committed to streamlining procedures while optimizing employee talent.
Overview
26
26
years of professional experience
Work History
Sales Operations Manager
Fusion Power
05.2020 - 12.2025
Built internal and dealer sales support program from 20MM to 100MM in 3 years.
CRM workspace creation, improved service response by 40% and reduced cost by 18%.
Created home services workspace, introducing an additional 2MM revenue/yr.
Implemented CRM automations reducing design time by 17%.
Reduced site survey response time by 65%.
Implemented install department training program for TPO finance submission, reducing approval times by 28%.
Implemented customer liaison training program,. increasing Google reviews from 3.7 to 4.8.
Utilized multiple proposal tools to drive sales.
Implemented CRM, sales operations and finance company processes.
Engaged with multiple departments to drive install pipeline.
Launched sales operations training program.
Developed relationships with FINCO partners.
Store Manager
USA Pawn & Jewelry
02.2015 - 04.2019
Increased scrap sales by 27% in the first year by adjusting buy prices.
Increased computer retail sales by 330% in the first year.
Drove total store revenue from 14th to 1st in 2 years in SW region.
Sole Proprietor
Completely Computers
06.2000 - 05.2007
Enterprise level network engineer.
Education
Bachelor of Science - Network Engineering & Architecture
University of Massachusetts, Amherst
Amherst, MA05-2009
Associate of Science - Computer Science
Cape Cod Community College
West Barnstable, MA06-2004
Skills
- Sales analytics
- Business intelligence
- Staff training
- Pipeline management
- Sales leadership
- Operations management
- Systems and software expertise
Timeline
Sales Operations Manager
Fusion Power
05.2020 - 12.2025
Store Manager
USA Pawn & Jewelry
02.2015 - 04.2019
Sole Proprietor
Completely Computers
06.2000 - 05.2007
Bachelor of Science - Network Engineering & Architecture
University of Massachusetts, Amherst
Associate of Science - Computer Science
Cape Cod Community College