Nathalie Torres
Glendale
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Prior Authorization Representative
SimonMed Imaging
Phoenix
08.2024 - Current
- Process insurance prior authorizations for diagnostic imaging services including MRI, CT, and ultrasound, ensuring compliance with payer requirements.
- Communicate with insurance companies to obtain approval for services, reducing delays in patient care.
- Collaborate with providers and scheduling teams to confirm appointment readiness and insurance coverage.
- Maintain accurate records in EMR systems and insurance portals, including documentation of authorization status and reference numbers.
- Deliver high-quality customer service in both English and Spanish to assist patients with insurance-related inquiries.
Optical Technician - Assistant Manager
AZ Family Vision Center P.C.
Phoenix
01.2016 - 07.2024
- Cross trained to handle all positions in office including: Optical Technician, Receptionist, Inventory, Sales and Managerial responsibilities
- Manage day-to-day front desk operations, while supervising up to 3 technicians, and assisting up to 20 patients a day
- Confirm insurance eligibility and obtain pre-authorizations
- Handle 'Doctor-Patient' communication through follow up calls
- Operate medical instruments to conduct scans, and lab tests
- Responsible to complete emails/faxes for two offices, while complying with HIPPA guidlines
- Maintain a confidential filing system of patients, while complying HIPPA guidelines
- Resolve patient conflicts
Sales - Home Department
Macy's
Phoenix
06.2015 - 12.2015
- Assisted customers to find correct product
- Educated customers about the products
- Accommodated in different departments throughout the store
- Handled cash register
Carhop - Manager
Sonic Drive-Inn
Phoenix
05.2013 - 06.2015
- Assisted in opening and closing store
- Handled all cash deposits
- Coordinated the staff in stations to reach time goals
- Aided each station in the store
Sales
American Eagle Outfitters
Phoenix
11.2012 - 03.2013
- Assisted customers on sales floor
- Handled cash register
- Maintained products on floor organized
Education
High School Diploma -
The Academies at South Mountain
Phoenix, AZ05.2015
Skills
- Fluent in Spanish
- Workflow optimization
- Task prioritization
- Effective communication
Timeline
Prior Authorization Representative
SimonMed Imaging
08.2024 - Current
Optical Technician - Assistant Manager
AZ Family Vision Center P.C.
01.2016 - 07.2024
Sales - Home Department
Macy's
06.2015 - 12.2015
Carhop - Manager
Sonic Drive-Inn
05.2013 - 06.2015
Sales
American Eagle Outfitters
11.2012 - 03.2013
High School Diploma -
The Academies at South Mountain