Nathaly Andino
Buckeye
Summary
Skilled bilingual administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
Work History
Medical Assistant
MY DR NOW
BUCKEYE
03.2024 - 12.2025
- Assisted healthcare providers in patient exams and medical procedures, enhancing clinic efficiency and reducing patient turnaround times.
- Administered injections and vaccines to children and adult patients.
- Performed phlebotomy on patients.
- Performed EKGs on patients.
- Assisted with diagnostic testing by collecting and packaging biological specimens for analysis.
- Managed patient records and appointment scheduling, streamlining operations and improving patient experience through reduced wait times.
- Educated patients on treatment plans and medication usage, promoting adherence to prescribed therapies and supporting improved health outcomes.
- Translated for the medical provider and the Spanish speaker patient in the room for examination.
Medical Receptionist
My Dr Now
Buckeye
11.2023 - 04.2024
- Scheduled appointments and coordinated physician schedules effectively.
- Answered phone calls and addressed patient inquiries professionally.
- Managed patient check-in and check-out processes efficiently.
- Checked patients in for appointments at the front desk. and out for appointments and collected co-payments.
- Called patients to confirm appointments and gather necessary details, enhancing scheduling accuracy.
- Handled billing inquiries and facilitated payment processing, improving patient satisfaction.
- Provided support for workers compensation claims administration process including filing required documents with state agencies and tracking claim status updates.
Medical Assistant (Scribe)
Goodyear Chiropractic & Naturopractic
BUCKEYE
04.2021 - 11.2023
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed patient messages to physicians regarding concerns or condition updates to support timely treatment.
- Documented SOAP notes during patient visits to ensure accurate medical records for the provider.
- Assisted with diagnostic testing by collecting and packaging biological specimens for analysis.
- Sent signed referrals to medical provider via email.
- Prepared X-Ray machine for use by the medical provider.
- Prepared electric stimulation therapy equipment for designated patients.
- Translated for the medical provider and the Spanish speaker patient in the room for examination.
- Organized charts, documents, and supplies to enhance workflow efficiency for the medical team.
Sales Associate
Ivonnies Organic Kingdom
BUCKEYE
01.2020 - 04.2021
- Processed high volume of calls daily using call management system and web-based communications to ensure efficient customer support.
- Developed in-depth knowledge of evolving product and service offerings to effectively promote additional sales to existing customers.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Monitored industry trends and engaged in professional development to enhance product and service knowledge.
Education
Certified Dental Assistant -
Arizona School Of Dental Assisting
GLENDALE, AZHigh School Diploma -
Glendale High School
GLENDALE, AZSkills
- Patient Intake Procedures
- Appointment Scheduling
- HIPAA Compliance
- EHR system
- OSHA Knowledge
- Office Organization
- Time management
- Multitasking and Prioritization
- Customer service
- Multitasking and Prioritization
- Office Organization
Languages
Spanish: Bilingual Professional, English: Bilingual Professional
Timeline
Medical Assistant
MY DR NOW
03.2024 - 12.2025
Medical Receptionist
My Dr Now
11.2023 - 04.2024
Medical Assistant (Scribe)
Goodyear Chiropractic & Naturopractic
04.2021 - 11.2023
Sales Associate
Ivonnies Organic Kingdom
01.2020 - 04.2021
Certified Dental Assistant -
Arizona School Of Dental Assisting
High School Diploma -
Glendale High School