Nathan Booker
Phoenix
Summary
Dynamic professional with a proven track, excelling in customer service and attention to detail. Adept at managing complex claims while fostering strong client relationships. Recognized for improving accuracy in damage estimates and maintaining a positive attitude in high-pressure environments. Committed to delivering exceptional results through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Amazon Delivery Driver
Alpha Zulu
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Lead Sales Associate
Action Illustrated
07.2021 - 03.2022
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Trained new employees on customer service, money handling and organizing strategies.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
Insurance Property Adjuster
USAA
03.2020 - 02.2021
- Used Xactimate to compile estimates for personal property and structure damage.
- Developed effective techniques to mitigate losses.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Increased accuracy of damage estimates by utilizing advanced Xactimate programs for appraisal calculations.
- Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Senior Administrator
Pinnacle Family Services
09.2016 - 01.2020
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Oversaw budget management for multiple departments, monitoring expenses closely to prevent overspending and identify areas for potential savings.
- Organized office space optimally to maintain a professional and efficient working environment for all employees.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Business Management
Philadelphia University
Philadelphia, PASkills
- Positive attitude
- Customer service
- Client relationship management
- Clear communication
- Multitasking and organization
- Teamwork and collaboration
- Attention to detail
- Time management skills
Accomplishments
- Customer Satisfaction Award at Zulu in March, 2025.
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
Languages
English
Full Professional
Timeline
Amazon Delivery Driver
Alpha Zulu
03.2024 - Current
Lead Sales Associate
Action Illustrated
07.2021 - 03.2022
Insurance Property Adjuster
USAA
03.2020 - 02.2021
Senior Administrator
Pinnacle Family Services
09.2016 - 01.2020
Business Management
Philadelphia University
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