Nathan Castillo
Phoenix
Summary
Dynamic Memory Care Director with a proven track record at Clearwater, enhancing resident quality of life through personalized care plans and exemplary communication. Skilled in compliance oversight and staff development, I fostered a supportive environment that reduced turnover and achieved high family satisfaction. Known for reliability and making a positive impact on residents, families, staff, and industry partners.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Memory Care Director
Clearwater
07.2024 - Current
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Achieved high levels of family satisfaction with regular updates on their loved ones' progress and addressing concerns promptly.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Communicated effectively with family members and medical providers on a regular basis regarding care, issues and overall health.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Reduced staff turnover by fostering a supportive work environment that encouraged open communication and teamwork.
Assistant Executive Director
OneLife - Shadow Mountain Memory Care
08.2020 - 07.2024
- Assist Executive Director in overseeing day-to-day operations including supervision, support and coaching of staff, meeting financial expectations, budgeting, and maintaining high resident, family, and employee satisfaction.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Supported and assisted in community compliance with resident files, employee files, and other state guidelines.
- Conduct interviews, complete onboarding, and hold orientation for new employees.
- Guide potential new families on tours of the facility and provide dementia information.
- Monitor and submit payroll, invoices, receipts, and other finance documents.
Data Analyst
Symphony Health Solutions
06.2016 - 06.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Used statistical methods to analyze data and generate useful business reports.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Education
Care, Health, & Society W/ Minor in Public Health
University of Arizona
Tucson, AZ12-2018
Skills
- Client advocacy
- Analytical thinking
- Compliance oversight
- Care planning
- Recruiting and hiring
- Family support
- Staff scheduling and development
- Exemplary communication skills
- Care Assessments
- Onsite tours
- Dementia care expertise
- Budgeting oversight
Certification
- Licensed Arizona Assisted Living Facility Manager
- CPR/First Aid certified
- Fingerprint certified
Timeline
Memory Care Director
Clearwater
07.2024 - Current
Assistant Executive Director
OneLife - Shadow Mountain Memory Care
08.2020 - 07.2024
Data Analyst
Symphony Health Solutions
06.2016 - 06.2020
Care, Health, & Society W/ Minor in Public Health
University of Arizona
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