Nathan Chitman
Glendale,AZ
Summary
Customer-centric professional with a strong background in providing top-notch customer service and sales. Expert in understanding and catering to customers' unique needs, managing complex timelines, and driving conversions. Proficient in handling customer interactions across multiple channels, including phone, video calls, email, and text. Demonstrated ability to work independently in a remote environment, with the discipline and motivation to succeed.
Overview
7
7
years of professional experience
Work History
Home Sales Advisor
Opendoor
Tempe, Arizona
02.2025 - Current
- Provided customers with different options to fit their needs, leading to high conversion and customer satisfaction.
- Manage a pipeline of leads, staying the main point of contact ensuring customers stay on track and are fully supported throughout the process.
- Coordinate with different departments to negotiate on behalf of the customer to close the sale.
Sales Consultant
Wells Fargo
08.2022 - 02.2025
- Analyzed customer data to identify sales trends and opportunities, tailoring solutions to best suit the customer's business.
- Utilized CRM software to track and manage customer interactions, streamlining sales processes and increasing efficiency.
- Maintained up-to-date knowledge of product pricing and stock availability, providing customers with accurate information and expediting the ordering process.
Merchant Experience Partner
DoorDash
03.2021 - 08.2022
- Managed relationships with high-revenue merchant partners, serving as their Subject Matter Expert and main point of contact for support operations.
- Organized peer statistics through creating new case resolution processes.
- Managed escalations from high-profile merchants, successfully resolving issues and maintaining a 96% customer satisfaction rating.
Credit Analyst
JPMorgan Chase
02.2020 - 03.2021
- Conducted periodic reviews of client credit profiles to monitor changes in financial stability and credit risk.
- Identified potential credit risks and recommended measures to minimize exposure.
- Utilized financial data analysis tools to identify trends and anomalies in client credit profiles.
Private Client Specialist
JPMorgan Chase
05.2018 - 02.2020
- Resolved an average of 100 customer inquiries per day, leading to increased customer satisfaction scores.
- Collaborated with management to identify training objectives and goals for peers that needed further assistance.
- Provided training to new hires to ensure successful onboarding.
Skills
- Client Relations
- MS Office
- Time Management
- Sales
- Analysis
- Resolving Conflict
- Adaptability
- CRM Software
Timeline
Home Sales Advisor
Opendoor
02.2025 - Current
Sales Consultant
Wells Fargo
08.2022 - 02.2025
Merchant Experience Partner
DoorDash
03.2021 - 08.2022
Credit Analyst
JPMorgan Chase
02.2020 - 03.2021
Private Client Specialist
JPMorgan Chase
05.2018 - 02.2020
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