Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathan Dela Rosa

Phoenix

Summary

Versatile Assistant General Manager with 10 years of restaurant experience overseeing daily food operations and customer relations. Decisive planner and analytical problem solver with skills in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication to streamline customer service/experience.

Overview

11
11
years of professional experience

Work History

Delivery Driver

DoorDash
03.2025 - Current
  • Delivered food/packages to customer doorsteps and business offices.
  • Verified accuracy of all deliveries prior en route to customer
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral/written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.

Assistant Manager/Server

Julio Gs Mexican Restaurant
03.2014 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Oversaw implementation of new POS system, minimizing transaction times and improving customer satisfaction.
  • Enhanced POS system efficiency by conducting comprehensive software and hardware analysis.
  • Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
  • Maintained food supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Provided support during inventory planning cycles, ensuring adequate stock levels were maintained while avoiding excess or obsolete inventory buildup.

Education

High School Diploma -

Paradise Valley High School
Phoenix, AZ

Skills

  • Positive attitude
  • Customer service
  • Attention to detail
  • Problem-solving
  • Customer relations
  • Safe food handling
  • Order taking
  • Stock organization
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Organization and time management

Languages

English
Full Professional

Timeline

Delivery Driver

DoorDash
03.2025 - Current

Assistant Manager/Server

Julio Gs Mexican Restaurant
03.2014 - 01.2025

High School Diploma -

Paradise Valley High School

Similar Profiles

CREATE PROFILE
Nathan Dela Rosa