Nathan Khim
Laveen
Summary
I am dynamic and result oriented with extensive experience at Planet Fitness, adept in fitness training and customer service. Excelled in using cutting-edge technology to enhance client fitness outcomes and in developing systems to boost customer satisfaction. Skilled in multitasking and problem-solving, with a certification in CPR/AED (BLS). Proven track record of fostering teamwork and collaboration to achieve goals.
Recent graduate with foundational knowledge in Nursing Assisting and hands-on experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fitness Trainer
Planet Fitness Gym
08.2023 - Current
- Provided fitness assessments and program planning.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Demonstrated how to carry out various routines and exercises.
- Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
- Utilized cutting-edge fitness technology tools in workouts, enhancing client engagement and interest in their progress.
- Monitored clients' progress and modified programs.
Customer Service Representative
Planet Fitness
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science - Nursing
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2025
High School Diploma -
Argo Community High School
Summit, IL05-2023
Skills
- Multitasking
- Teamwork and collaboration
- Problem-solving abilities
- Flexible and adaptable
- Certified in CPR/AED
- Task prioritization
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
- Personal Trainer Certification
Timeline
Fitness Trainer
Planet Fitness Gym
08.2023 - Current
Customer Service Representative
Planet Fitness
08.2023 - Current
Associate of Science - Nursing
Maricopa Community Colleges, Phoenix College
High School Diploma -
Argo Community High School
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