Nathan King
Tucson
Summary
Dynamic Customer Service advocate with a proven track record, excelling in sales strategy, team building, and multitasking. Expert in workflow management and process improvement, I drive performance through effective KPIs and mentoring. Committed to delivering exceptional customer service while controlling labor costs and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Service Manager
Logan's Roadhouse and Olive Garden
01.2015 - 05.2022
- Handle all guest encounters.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Create sales goals and contests for boosting sales growth.
- Write schedules that fit the restaurant's needs.
- Creating and maintaining systems put in place by management.
- Controlling labor costs.
- Implementing systems and policies that hold the staff accountable.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bartender/Server
Zona 78/Logan's Roadhouse
01.2011 - 01.2015
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees and customers through effective communication.
- Prepared a variety of cocktails and beverages according to standard recipes.
- Managed inventory levels, ensuring adequate stock of supplies and ingredients.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Operated cash register and Point of Sale (POS) system for transactions accurately and efficiently.
Education
Business and Graphic Design -
Pima Community College
Tucson, AZ05-2007
High School Diploma -
Cienega High School
Vail, AZ05-2004
Skills
- Attention to detail
- Organization
- Side work and time management
- Customer service
- Reliability
- Beer/wine knowledge
- Team building
- Sales strategy
- Workflow management
- Process improvement
Timeline
Service Manager
Logan's Roadhouse and Olive Garden
01.2015 - 05.2022
Bartender/Server
Zona 78/Logan's Roadhouse
01.2011 - 01.2015
Business and Graphic Design -
Pima Community College
High School Diploma -
Cienega High School