Nathaniel Benitez
Scottsdale
Summary
Versatile asset with strong communication skills, critical thinking and problem solving abilities. Successful with an adaptable approach. Customer oriented service and drive to optimize procedures and operations for efficiency and success.
Overview
15
15
years of professional experience
Work History
Floor Manager/Bartender
Cala
01.2022 - 07.2023
- Oversaw daily operations in new boutique hotel/restaurant.
- Supervised staff performance and service standards.
Created staff schedules based on labor balancing requirements and projected guest levels. - Handled simultaneous guest, team, and business needs while avoiding unnecessary delays or errors.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair high quality food and craft drinks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Security Manager
Evening Entertainment Group
12.2019 - 01.2022
- Oversaw security operations in ultra lounge/nightclub. Coordinated guest bottle service and hospitality.
- Created schedules and performance reviews for employees, and helped with daily operations.
- Coordinated operations for day time and nighttime events pertaining to safety for all staff and guests
- Completed server and bartender checkouts, handling daily cash, securing and conducting multiple safe counts throughout the day.
- Kept team compliant with security protocols and appearance standards while maintaining a unique guest experience.
Relationship Coordinator
JP Morgan Chase
03.2015 - 11.2019
- Point of contact for customers in default seeking mortgage assistance.
- Built and maintained positive relationships with customers by keeping consistent contact and strategizing best course of action for unique customer situations.
- Determined financial assistance options available specific to customers financial situation.
- Processed payments, gathered and submitted documents to underwriters for review. Communicated final decisions for applicant.
- Worked daily pipeline making outbound calls and answering inbound calls.
- Adherence to FDCPA and quality assurance regulations and guidelines.
0331 Machine Gunner
United States Marine Corps
12.2008 - 12.2012
- Served as Infantry Machine gun Squad Leader in a section comprised of crew served weapons in an infantry platoon.
- Expert knowledge of mechanics, functions and capabilities of various personal and crew served weapons in different combat scenarios.
- Continual maintenance and diagnosis of malfunctions of weapons and tactical gear needed for combat.
- Served two tours in Afghanistan in support of Operation Enduring Freedom.
- Supervised and led junior Marines in training and overseas in
combat.
Education
Associate of Science - Sports Medicine
Chandler Gilbert Community College
Gilbert, AZ05.2019
Skills
- Proficiency in various computer programs used for mortgage banking and POS sales
- Qualified Leadership and Management
- Active Listening and Communication
- Department Management
- Inventory Management
- Operations Management
- Face to Face Customer Service
- Problem Solving and Critical Thinking
Timeline
Floor Manager/Bartender
Cala
01.2022 - 07.2023
Security Manager
Evening Entertainment Group
12.2019 - 01.2022
Relationship Coordinator
JP Morgan Chase
03.2015 - 11.2019
0331 Machine Gunner
United States Marine Corps
12.2008 - 12.2012
Associate of Science - Sports Medicine
Chandler Gilbert Community College
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