Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Smith

Tempe

Summary

Field Operations Manager with a proven track record at Epic Valet, excelling in staff oversight and operational efficiency. Skilled in training and mentoring teams and individuals, I implemented process improvements that enhanced service, quality, and policies. Adept at problem solving, I promoted collaboration to optimize field efficiency and elevate customer satisfaction.

Overview

7
7
years of professional experience

Work History

Field Operations Manager

Epic Valet
09.2021 - Current
  • Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
  • Developed training programs for new staff, enhancing service quality and operational consistency.
  • Coordinated logistics and scheduling, optimizing resource allocation across multiple locations.
  • Fostered team collaboration through regular meetings, promoting communication and resolving operational challenges.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Influenced change management strategies by providing valuable input based on firsthand experience within the field operations team.
  • Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.

Restaurant Busser

Fate Brewing Company
04.2020 - 09.2021
  • Maintained cleanliness and organization of dining areas, enhancing guest experience.
  • Assisted servers by efficiently clearing and resetting tables during peak hours.
  • Collaborated with kitchen staff to expedite food delivery and ensure timely service.
  • Trained new bussers on proper sanitation practices and restaurant protocols.
  • Provided exceptional customer service by promptly addressing guest needs and concerns.
  • Supported management in implementing workflow improvements for increased efficiency.

Supervisor

The Stomping Ground
01.2019 - 10.2019
  • Mentored team members, enhancing skill development and fostering a collaborative work environment.
  • Implemented process improvements that increased operational efficiency and reduced downtime.
  • Trained on all parts of the business including the desk, the office, the floor, events, and the cafe.
  • Monitored events to ensure they ran smoothly and efficiently. Accommodated for customers when necessary.

Education

BBA - Business Management

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ
12-2026

Skills

  • Staff oversight
  • Operational efficiency
  • Training and mentoring
  • Schedule coordination
  • Incident management
  • Field operations analysis
  • Problem-solving

Timeline

Field Operations Manager

Epic Valet
09.2021 - Current

Restaurant Busser

Fate Brewing Company
04.2020 - 09.2021

Supervisor

The Stomping Ground
01.2019 - 10.2019

BBA - Business Management

Maricopa Community Colleges, Scottsdale Community College

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