Natziely Rodriguez
Phoenix
Summary
Motivated professional with a strong desire to continuously learn and embrace new challenges. Demonstrates ability to work independently and efficiently acquire new skills. Known for strong work ethic, adaptability, and exceptional interpersonal abilities. Committed employee with proven multitasking capabilities and an optimistic drive to contribute to the success of the company.
Overview
10
10
years of professional experience
Work History
Office Coordinator
Haydon Companies
07.2024 - Current
- Served as a point of contact for clients visiting the office, answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members and assist with work orders/ office maintenance as needed.
- Track employee records, file documents, inventory control for breakrooms, mail correspondence, business cards ordering, and maintain communication to manage office activities.
Event Specialist
Assist Marketing
11.2023 - Current
- Analyzed performance and trends to recommend program improvements.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Trained and supervised event staff to complete tasks on time.
- Coordinated travel and accommodations for event attendees.
- Support marketing department by executing strategies, managing brand initiatives, conducting research, scheduling initiatives, creating content, attending events, and organizing collateral.
Account Analyst
Frontier Group
11.2023 - 02.2024
- Assisted in identifying opportunities for process improvements and cost-saving measures to enhance the overall efficiency of the quoting process.
- Maintained high welding standards, resulting in reduced product defects and increased customer satisfaction.
- Coordinated seamless communication and new processes between departments, resulting in enhanced collaboration efforts across the organization.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Collaborated with HR manager to gather feedback and continuously improve the onboarding process.
Buyer & QA
Honeyville
01.2023 - 10.2023
- Responsible for the whole AZ division: fulfilled hundreds of mom and pop shops all over the valley and in some cases out of state.
- Ensured food safety compliance, implemented corrective actions, evaluated raw materials meeting COA regulations and audits.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Streamlined purchasing processes by implementing efficient systems and procedures for order management.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Identified potential risks in the supply chain, reducing instances of future recalls.
Purchase Coordinator
Capistrano's Bakery, LLC
08.2021 - 01.2023
- Collaborated with cross-functional teams to ensure timely delivery of materials for critical projects, preventing delays in production schedules.
- Analyzed market trends and supplier performance data to identify potential risks and opportunities for improvement within the supply chain.
- Managed purchase order for all raw material (ingredients & packaging) process from initiation to completion, including obtaining quotes, preparing documentation, tracking deliveries, collecting and updating certificates/insurances and resolving discrepancies.
- Developed strong working relationships with suppliers fostering a culture of collaboration and continuous improvement.
- Expanded customer base through targeted marketing strategies and attending industry events.
- Sub for AP & AR: bank & remote deposits, 3-way matches, invoiced, reconciled accounts, managed credits, paid vendors, handled expense tracking, quoting/ pricing, etc.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Front Desk Receptionist/Administrative Assistant
Accident Law Group
03.2020 - 05.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed partners and attorneys calendar, operated a multi-line telephone system while filtering calls for attorneys, handled correspondence, clerical support, filing, Interpreting in Spanish, organized office activities, and supported legal staff and bookkeeping as required.
Bilingual Customer Service Representative
Avesis Incorporated
09.2018 - 05.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Adherence to company policies and scripts, collaboration with team members to exceed goals, educating customers/providers on various requirements, exceptional customer service through comprehensive plan coverage knowledge, managing enrollment requests, document appeals, billing information provision, and assistance with payment-related tasks.
Customer Service Representative/Assistant Manager
Tap Royal
09.2014 - 05.2018
- Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
- Facilitated smooth transitions for customers during account updates or changes by providing clear instructions and guidance throughout the process.
- Contributed to the development of training materials for new hires, ensuring a comprehensive understanding of company policies and procedures.
- Customer relations, staff oversight, financial handling, sales resolution, marketing collaboration, international interdepartmental communication, travel coordination, expense management, holiday event coordination, employee schedules and payroll assistance.
- Collaborated with team members to optimize overall performance and achieve departmental goals.
Education
Associate of Applied Science - Business
Gateway Community College
Phoenix, AZ12-2024
Some College (No Degree) - Healthcare Service Management
Gateway Community College
Some College (No Degree)01-2018
Some College (No Degree) - Pre-Medicine
Grand Canyon University
Some College (No Degree)01-2015
Skills
- Bilingual- Spanish
- Transportation/ Logistic Arrangements
- Purchasing/Inventory Control
- Customer Service
- Quality Assurance
- Critical Thinking/Problem Solving
- Training/ Mentorship
- Accurate Recordkeeping
- Activity and event planning
- Organizational Skills
- Positive Reinforcement
- Proficient in Microsoft office, Sage, QuickBooks, R, SafeFood360, and other software
Volunteer Experience
- Assistant English Teacher, Instituto Mesoamerica, Mexico, 06/2012 - 05/2013
- Volunteer, Gustavo Baz Prada Hospital, Mexico, 02/2014 - 05/2014
Participated in free vaccine drive to families. Completed 200 hours of community service at the Gustavo Baz Prada Hospital: Responsible for inventory on medical supplies and pharmaceuticals. Updated medical history as well as registered incoming and discharged patients. Documented new diet restrictions and nutritional requirements.
- Pet Foster Parent, Humane Society and Lost My Home Rescue, USA, 01/2019 - Current
Timeline
Office Coordinator
Haydon Companies
07.2024 - Current
Event Specialist
Assist Marketing
11.2023 - Current
Account Analyst
Frontier Group
11.2023 - 02.2024
Buyer & QA
Honeyville
01.2023 - 10.2023
Purchase Coordinator
Capistrano's Bakery, LLC
08.2021 - 01.2023
Front Desk Receptionist/Administrative Assistant
Accident Law Group
03.2020 - 05.2021
Bilingual Customer Service Representative
Avesis Incorporated
09.2018 - 05.2020
Customer Service Representative/Assistant Manager
Tap Royal
09.2014 - 05.2018
Associate of Applied Science - Business
Gateway Community College
Some College (No Degree) - Healthcare Service Management
Gateway Community College
Some College (No Degree) - Pre-Medicine
Grand Canyon University
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