PAMELA MALDONADO
Phoenix
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
Work History
Receiving, Unpacking, stocking, production
Ross store for less
Phoenix
08.2023 - Current
- Managed and organized the receiving of all incoming shipments.
- Greeted customers and provided friendly customer service.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier, Stock, Customer Service
Felix ace hardware
Phoenix
05.2023 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Tax Preparer
H&r Block
Phoenix
09.2004 - 06.2010
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
Receptionist
Doctors Hospital
Phoenix
06.2000 - 08.2004
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
Tax
Phoenix, AZSkills
- Visual Merchandising
- Customer Service
- Bilingual
- Microsoft
- Sales
Roles And Responsibilities
- Managed and organized the receiving of all incoming shipments.
- Greeted customers and provided friendly customer service.
- Fluent in both English in Spanish
- 10+ years and customer service
Timeline
Receiving, Unpacking, stocking, production
Ross store for less
08.2023 - Current
Cashier, Stock, Customer Service
Felix ace hardware
05.2023 - 08.2023
Tax Preparer
H&r Block
09.2004 - 06.2010
Receptionist
Doctors Hospital
06.2000 - 08.2004
Tax