Nazanin Ibishova
Baku,BA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
10.2023 - Current
- Assisted customers with inquiries through chat support.
- Resolved issues by providing accurate information and solutions.
- Documented customer interactions in the ticketing system promptly.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on products and services for better understanding.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Translator and project coordinator
Consolidated Business Management
Baku
04.2022 - 09.2023
- Reviewed translated materials for consistency and compliance with legal standards.
- Managed multiple translation projects under tight deadlines while maintaining quality.
- Utilized translation software to enhance efficiency in document processing tasks.
- Delivered translation services to clients.
- Translated client documents between languages.
- Proofread translated documents for accuracy and completeness.
- Reviewed source documents prior to translation to ensure clarity and understanding of the content.
- Conducted research to ensure accuracy in translations.
- Collaborated with other translators on complex projects.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Adhered to ethical codes protecting information confidentiality.
- Checked original sources or authors to confirm translations retained meaning and intent.
- Directed team of translators.
- Performed formatting when required by customers
ESL Teacher
Azerbaijan Medical University
Baku
02.2021 - 06.2021
- Designed engaging lesson plans for diverse student groups.
- Evaluated student progress through assessments and feedback sessions.
- Provided individualized support to address student learning needs.
- Assisted students in developing reading and writing proficiency.
- Developed lesson plans to teach course materials according to schedule.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
- Assessed student progress through written tests, oral quizzes and other forms of assessment.
- Provided feedback on assignments, tests and exams in a timely manner.
- Organized supplementary materials in English for all students.
Translator
Notary Office No 6
Baku
09.2020 - 09.2020
- Translated legal documents for client requests and notary services.
- Reviewed translated materials for accuracy and consistency.
- Collaborated with staff to ensure timely document processing.
- Maintained confidentiality of sensitive client information during translations.
- Communicated with clients to clarify translation requirements and preferences.
- Translated client documents between languages.
- Delivered translation services to clients.
- Proofread translated documents for accuracy and completeness.
Education
Bachelor of Arts - Translation
Azerbaijan University of Languages
06-2020
Master of Arts - Simultaneous Interpretation
Azerbaijan University of Languages
06-2022
Skills
- Problem resolution
- Team collaboration
- Project management
- Effective communication
- Critical thinking
- Time management
- Verbal and written communication
- Proofreading skills
- Stress management
- Task prioritization
- Customer engagement
- Conflict management
- Attention to detail
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
French
Beginner
A1
Certification
IELTS certificate
Timeline
Customer Service Representative
Teleperformance
10.2023 - Current
Translator and project coordinator
Consolidated Business Management
04.2022 - 09.2023
ESL Teacher
Azerbaijan Medical University
02.2021 - 06.2021
Translator
Notary Office No 6
09.2020 - 09.2020
Bachelor of Arts - Translation
Azerbaijan University of Languages
Master of Arts - Simultaneous Interpretation
Azerbaijan University of Languages
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