Nazrin Ahmadova
Baku,Azerbaijan
Summary
Dedicated professional with strong problem-solving skills and excellent people skills. Adept at customer communication, demonstrating products and services, and being an observant listener. Committed to enhancing customer experiences through effective communication and attentive service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Representative
Albinasoft Azerbaijan
Baku, Baku City
05.2024 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Expanded client base through successful networking efforts.
- Responded to telephone and in-person requests for information.
- Increased brand awareness with successful promotional strategies.
- Networked with potential partners and clients to source revenue-building opportunities.
- Established professional relationships to foster client retention.
- Increased new business through strategic networking and cold calling.
- Coordinated events to promote company products and services.
- Organizing and Supervising of Call Center System setup
- Set up appointments with potential and current customers to discuss new products and services.
- Developed new business by networking with valuable customers.
Call Center Representative
Azercell LLC
Baku, Azerbaijan
11.2017 - 05.2024
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Collaborated with team members to implement new initiatives for customer service and exceeded team goals
- Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction
- Maximized customer satisfaction by handling more than 150 customer email and telephone interactions each day
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Front Office Representative
Azercell LLC
Baku, Azerbaijan
03.2015 - 11.2017
- Provide high-quality service to customers
- Investigate all incoming customer inquiries and respond appropriately
- Perform customer sales transactions
- Solve client complaints
- Registration of incoming inquiries and complaints
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Wrote professional letters, emails and memoranda for business communication.
- Displayed energy and enthusiasm in fast-paced environment.
Call Center Representative
Azercell LLC
Baku, Azerbaijan
02.2010 - 02.2015
Advisor
The State Commission on Student Admission (SCSA)
Baku, Azerbaijan
05.2009 - 10.2009
Education
MBA - Business Organization And Management
Azerbaijan State Economic University
Bachelor of Arts - English Language
The University Of Foreign Languages
Skills
- Problem-Solving Skills
- Excellent people skills
- Customer Communication
- Good listener and communicator
- Observant
- Product and service demonstration
Languages
Russian
Advanced
English
Upper intermediate
Turkish
Upper intermediate
Certification
W Space - "You will speak English for Business and Lifestyle" Course (2019)
Retail-Lab - "Sincere service" (2018)
Azercell - "Time Management training" (2015)
Azercell - "Stress Management" (2012)
Azercell -"Customer Oriented Service Culture training (2010)
Custom
Baku Azerbaijan
Timeline
Representative
Albinasoft Azerbaijan
05.2024 - Current
Call Center Representative
Azercell LLC
11.2017 - 05.2024
Front Office Representative
Azercell LLC
03.2015 - 11.2017
Call Center Representative
Azercell LLC
02.2010 - 02.2015
Advisor
The State Commission on Student Admission (SCSA)
05.2009 - 10.2009
MBA - Business Organization And Management
Azerbaijan State Economic University
Bachelor of Arts - English Language
The University Of Foreign Languages
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