Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Nazrin Alakbarzade

Baku,AZ

Summary

Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results. Reliable and flexible, ensuring optimal performance in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Customer Representative

Teleperformance
11.2024 - Current
  • Delivered prompt, professional, and empathetic support to customers across major social media platforms by managing a high volume of inquiries, with a particular focus on complex and sensitive cases that required fast resolution, careful tone, and detailed attention.
  • Took ownership of escalated and problem-specific customer issues, often involving flight disruptions, service dissatisfaction, or urgent requests, and resolved them in collaboration with internal departments such as operations, baggage, and ticketing, ensuring both customer satisfaction and compliance with internal service standards.
  • Played a key role in identifying recurring customer concerns and shared actionable feedback with team leads and relevant departments, supporting the development of improved workflows, updated knowledge resources, and more consistent customer communication strategies.
  • Consistently maintained high performance by balancing quality communication with speed and efficiency, achieving excellent customer satisfaction scores while meeting strict KPIs for response and resolution times. Since the beginning of my tenure, my average response time to messages has consistently been 10 minutes.

Office Manager

Educational courses
12.2022 - 09.2023
  • Efficient office manager proficient in overseeing daily operations, ensuring smooth workflow, and maintaining office supplies and equipment.
  • Skilled in managing schedules, coordinating meetings, and handling correspondence to support organizational efficiency.
  • Experienced in providing administrative support, including document management, managing, and resolving conflict situations.
  • Regularly made approximately 30 calls per day, facilitating communication and ensuring timely follow-up on tasks and inquiries.

Client Relations

BD kids
06.2021 - 10.2022
  • Managed and curated content for the company’s Instagram page to enhance brand presence.
  • Maintained and updated client information in the CRM database.
  • Assisted in the organization and coordination of events to improve client experience.
  • Conducted approximately 20 warm calls per day to engage with potential and existing clients, aiming to attract new business and strengthen client relationships.

Education

Diploma of Higher Education - Ecology

Baku State University
Baku, Azerbaijan
06.2024

GED -

School N. 20
Baku, Azerbaijan
06.2020

Skills

  • Communication
  • Teamwork
  • Leadership
  • Motivation
  • Flexibility
  • Conflict resolution

LANGUAGES

Azerbaijani - Native
Bilingual or Proficient (C2)
English - Advanced
Bilingual or Proficient (C2)
Russian - Fluent
Bilingual or Proficient (C2)
Turkish - Advanced
Bilingual or Proficient (C2)

Timeline

Customer Representative

Teleperformance
11.2024 - Current

Office Manager

Educational courses
12.2022 - 09.2023

Client Relations

BD kids
06.2021 - 10.2022

Diploma of Higher Education - Ecology

Baku State University

GED -

School N. 20

Similar Profiles

CREATE PROFILE
Nazrin Alakbarzade