Nefeld Ahimera
Glendale
Summary
Detail-oriented mortgage loan processor with 4 years of experience in the industry. Excellent communication, interpersonal skills, and adaptability combined with a results-oriented mindset to effectively contribute to company success. Achieved distinction of being part of the 2023 Leaders Club in Home Lending, showcasing commitment to excellence and delivering results. Adept at handling objections and providing exceptional service to maximize client retention. Confident in ability to make a positive impact, excited about opportunity to contribute to organization's growth and success.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Processor
JPMorgan Chase Bank
01.2020 - Current
- Advised customers regarding loans and transactions
- Filed and maintained loan records
- Verified and examined information and accuracy of loan application and closing documents
- Presented loan and repayment schedules to customers
- Contacted customers by mail, telephone, or in person concerning the acceptance or rejection of applications
- Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property
- Scheduled and conducted closings of mortgage transactions
- Defined problems, collected data, facts, and validated conclusions
- Achieved 2023 Leaders Club recognition at JPMorgan Chase Bank in the Home Lending
- Ensure compliance with all relevant laws, regulations, and guidelines related to mortgage lending and processing
- Collaborate with loan officers and underwriters to ensure timely and accurate processing of mortgage applications
- Maintain constant communication with customers to provide updates and address any questions or concerns throughout the mortgage loan processing journey
Client Retention Supervisor
Lexington Law Firm
06.2014 - 01.2020
- Implemented and enforced corporate and departmental policies and service standards
- Resolved escalated complaints and answered questions regarding policies and procedures
- Supervised direct reports and enforced adherence to established procedures and deadlines
- Monitored daily operations and evaluated performance to proactively approach backlogs
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives
- Provided efficient and courteous service to customers at all times
- Managed escalations, resolving complex client concerns effeciently.
- Develop and implement a performance management system to track and evaluate the performance of customer service representatives
- Conduct regular performance evaluations to assess the skills and abilities of customer service representatives and provide constructive feedback for improvement
Stock Manager
Finish Line
01.2011 - 06.2014
- Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements
- Compared merchandise invoices to items actually received to ensure that shipments were correct
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
- Read orders to determine catalog numbers, colors and quantities of merchandise
- Received and counted stock items to record data manually or on computer
- Implement inventory control measures to minimize stock shortages and overstock situations, resulting in improved efficiency and cost savings
Education
High School Diploma -
Cesar Chavez High School
Laveen, AZ05.2008
Skills
- Customer Relationship Management
- Mortgage Loan Processing
- Interpersonal
- Policy & Product Knowledge
- Detail-oriented
- Time Management
- Organizational Skills
- Pipeline Optimization
Accomplishments
2023 Leaders Club - Home Lending
Timeline
Mortgage Loan Processor
JPMorgan Chase Bank
01.2020 - Current
Client Retention Supervisor
Lexington Law Firm
06.2014 - 01.2020
Stock Manager
Finish Line
01.2011 - 06.2014
High School Diploma -
Cesar Chavez High School
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