NEHA LANGBANG
Shillong,India
Summary
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and contribute meaningfully to the company's success. I aim to make the best of my potential and deliver outstanding service in every task I undertake.
Overview
1
1
year of professional experience
1
1
Certification
Work History
F&B Associate VIP Guest Relations
Premium Hospitality Venue
Baku, Azerbaijan
2025.04 - Current
- Currently, I am working in Azerbaijan in a similar position within the F&B service sector, where my key responsibility is handling VIP guests, ensuring personalized service, and delivering a high-quality dining experience.
- Delivering premium guest service in a high-end dining environment with international clientele.
- Handling VIP and high-profile guests with personalized attention and discretion.
- Coordinating with service, kitchen, and bar teams to ensure smooth and timely operations.
- Monitoring cleanliness and safety standards to align with international hospitality requirements.
- Actively contributing to increased guest satisfaction by resolving concerns and exceeding expectations.
- Managed inventory levels of food and beverages to support daily operations.
F&B Service GSA
Novotel Goa Dona Sylvia
Goa, India
2024.05 - 2025.03
- Demonstrated accuracy in cashiering, cash handling, and credit card processing using Micros POS.
- Performed opening/closing duties and set all tables according to hotel standards.
- Provided friendly and efficient service to guests, ensuring timely and accurate order delivery.
- Successfully upsold menu items and routed specialty items, increasing daily revenue.
- Maintained cleanliness and hygiene in dining areas according to hotel and safety standards.
- Collaborated with kitchen and resupply staff to manage shortages and ensure guest satisfaction.
- Resolve guest concerns promptly and professionally, enhancing overall customer experience.
- Completed day-to-day duties accurately and efficiently.
Education
Integrated Diploma - Airlines, Hospitality & Tourism Management
Jettwings Group of Institutes
ShillongHSSLC -
Kiang Nangbah Govt. Higher Secondary School
JowaiSSLC -
Auxilium Secondary School
SaphaiSkills
- Excellent Communication
- Teamwork & Collaboration
- Self-Motivation
- Quick Learning
- Attention to detail
- Reservation management
- Table setting expertise
- Customer Handling
- VIP guest service
- Micros POS operation
- Inventory management
- Team coordination
Certification
Computer Training - Basic
Hobbies and Interests
- Singing
- Dancing
- Listening to Music
- Traveling
Languages
- English
- Hindi
- Khasi
Timeline
F&B Associate VIP Guest Relations
Premium Hospitality Venue
2025.04 - Current
F&B Service GSA
Novotel Goa Dona Sylvia
2024.05 - 2025.03
Integrated Diploma - Airlines, Hospitality & Tourism Management
Jettwings Group of Institutes
HSSLC -
Kiang Nangbah Govt. Higher Secondary School
SSLC -
Auxilium Secondary School