Neha Sangha
Peoria
Summary
Dynamic sales and client relations professional with extensive experience in telecommunications support, retail leadership, and residential leasing. Proven expertise in consultative selling and relationship building, effectively guiding clients through decision-making processes. Highly skilled in leveraging technology systems to manage client pipelines and deliver exceptional customer experiences in fast-paced environments. Eager to apply strong communication and interpersonal skills in a leasing or recruiting role that emphasizes growth, performance, and the cultivation of long-term client relationships.
Overview
4
4
years of professional experience
Work History
Leasing Consultant/Community Relations Coordinator
Cortland
02.2024 - Current
- Facilitated property tours, showcasing amenities and addressing prospective resident inquiries.
- Managed leasing documentation, ensuring accuracy and compliance with company policies.
- Collaborated with marketing team to develop promotional materials that enhanced property visibility.
- Conducted market research to analyze competitor offerings and identify pricing strategies.
- Assisted in lease negotiations, optimizing terms to align with resident needs and company goals.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Sales Ambassador/Floor Lead
Lush Cosmetics
08.2022 - 02.2024
- Built relationships with customers to increase likelihood of repeat business.
- Educated customers on how to use, improve and maintain products.
- Attracted customer interest by building interesting displays and skillfully arranging merchandise.
- Demonstrated and explained products, methods and services to persuade customers to purchase products or use services.
- Conferred with managers to develop methods and procedures to increase sales and promote business.
- Remained up-to-date on store policies regarding payments, returns and exchanges.
- Exceeded sales objectives to capture new leads and customers.
- Determined customers' needs based on sales calls and face-to-face meetings.
Customer Service Representative
Consumer Cellular
10.2021 - 08.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.
- Collaborated across departments to resolve customer-related issues.
- Met personal, team and company goals in customer service environment.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Solicited sales of new or additional services or products.
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, Az04.2017
Board Certified Nursing Assistant - undefined
Deer Valley High School
Glendale, Az04.2017
Skills
- Customer service
- Leasing and sales
- Application processing
- CRM software
- Closing techniques
Timeline
Leasing Consultant/Community Relations Coordinator
Cortland
02.2024 - Current
Sales Ambassador/Floor Lead
Lush Cosmetics
08.2022 - 02.2024
Customer Service Representative
Consumer Cellular
10.2021 - 08.2022
Board Certified Nursing Assistant - undefined
Deer Valley High School
High School Diploma -
Barry Goldwater High School
ADDITIONAL INFORMATION
References available upon request