Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Accomplishments
Interests
Timeline
Generic

Neil Acevedo

Sr. Manager, Customer Supply Chain Initiatives
Gilbert,AZ

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

36
36
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Senior Manager, Customer Supply Chain Initiatives

The J.M. Smucker Co.
09.2024 - Current
  • Lead strategic supply chain engagement for Target, Meijer, Publix, Amazon, and ADUSA.
  • Oversee end-to-end fulfillment performance and order-to-cash execution for key retail and e-commerce customers.
  • Manage and develop a team of 8 professionals, aligning execution to customer scorecard metrics.
  • Partner cross-functionally with Planning, Sales, Logistics, and IT to improve inventory visibility, reduce penalties, and enhance service performance.

Manager, Customer Supply Chain Initiatives – eCommerce, Target, Retail Grocery

The J.M. Smucker Co.
01.2017 - 01.2024
  • Led fulfillment execution across eCommerce, Target, and national grocery retailers.
  • Created tools to analyze service metrics and inventory risks using Power BI and Spotfire.
  • Drove improvements in case fill, on-time delivery, and penalty reduction through data-led engagement with internal teams and customer supply chain contacts.
  • Collaborated on new product launches, reset planning, and CPU implementation with high-volume partners.

Manager, Customer Supply Chain Initiatives – Pet Specialty & ECommerce

The J.M. Smucker Co.
01.2016 - 01.2017
  • Managed transition and integration of Big Heart Pet Brands operations post-acquisition.
  • Maintained continuity of service for key pet specialty retailers and scaled eCommerce strategy.
  • Aligned fulfillment practices with corporate compliance and retailer expectations.

Manager, Customer Supply Chain Strategy – Pet Specialty

Big Heart Pet Brands/Del Monte Foods
01.2014 - 01.2016
  • Led supply chain strategy for PetSmart, Petco, and other national pet retail accounts.
  • Partnered with sales and demand planning to optimize service levels and reduce out-of-stocks.
  • Built operational scorecards to track inbound performance and drive corrective actions.
  • Supported EDI integration and customer order flow optimization.

Manager, Customer Supply Chain Strategy – Pet Specialty

Del Monte Foods
01.2013 - 01.2014
  • Developed foundational fulfillment strategies for the pet specialty channel.
  • Collaborated with planning and logistics to support high-volume promotions and new item launches.
  • Enabled forecast alignment and replenishment optimization for top customers.

Senior Project Manager / Consultant

Picus Associates
01.1999 - 01.2013
  • Designed sourcing and procurement strategies across a national real estate and operations portfolio.
  • Oversaw supplier engagement, contract management, and quality control.
  • Delivered cost savings through process automation and vendor accountability models.

Flight Instructor / Quality Control Inspector

United States Army – 101st Airborne Division
01.1990 - 01.1997
  • Directed aviation maintenance and readiness for UH-60 helicopters during global deployments.
  • Supervised teams in compliance inspections, asset tracking, and flight operations for equipment valued over $240 million.

Education

MBA - Supply Chain Management

Rutgers Business School

BA - Politics with Minor in Economics

Princeton University

Skills

  • SAP Extended Warehouse Management

  • SAP ECC expertise

  • Interactive dashboard development

  • Power BI data visualization

  • Expertise in Excel Solver functionality

  • Order management systems

  • Minitab statistical software expertise

  • Oracle software proficiency

  • Strategic planning expertise

  • Employee talent development

  • Strategic resource management

  • Skilled in data-driven decision making

Certification

SAP EWM Associate Certification, In Progress

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Institute for Supply Management (ISM)
  • American Society for Quality (ASQ)
  • Society of Manufacturing Engineers (SME)
  • Project Management Institute (PMI)

Accomplishments

  • Led cross-functional initiatives that drove $2.7M in incremental volume recovery and $212K in cost avoidance, improving promotional execution across 20+ programs for key accounts including Target and Chewy.
  • Launched Meijer’s cold chain program and enhanced customer scorecards, resulting in a substantial reduction in penalties and improved supply chain compliance.
  • Developed advanced forecasting dashboards and compliance trackers using Excel and Power BI, increasing accuracy, enabling proactive customer engagement, and streamlining reporting across multiple retail accounts.
  • Directed a high-performing team of 9, transforming underperformers into key contributors through mentorship, onboarding, and capability-building during major transitions and scope expansions.
  • Led successful integration efforts for Hostess and Post TSA transitions, ensuring seamless handoffs through structured communication, escalation support, and cross-functional leadership.

Interests

  • I enjoy helping others and giving back to the community
  • Martial Arts
  • Mindfulness Practices

Timeline

Senior Manager, Customer Supply Chain Initiatives

The J.M. Smucker Co.
09.2024 - Current

Manager, Customer Supply Chain Initiatives – eCommerce, Target, Retail Grocery

The J.M. Smucker Co.
01.2017 - 01.2024

Manager, Customer Supply Chain Initiatives – Pet Specialty & ECommerce

The J.M. Smucker Co.
01.2016 - 01.2017

Manager, Customer Supply Chain Strategy – Pet Specialty

Big Heart Pet Brands/Del Monte Foods
01.2014 - 01.2016

Manager, Customer Supply Chain Strategy – Pet Specialty

Del Monte Foods
01.2013 - 01.2014

Senior Project Manager / Consultant

Picus Associates
01.1999 - 01.2013

Flight Instructor / Quality Control Inspector

United States Army – 101st Airborne Division
01.1990 - 01.1997

BA - Politics with Minor in Economics

Princeton University

MBA - Supply Chain Management

Rutgers Business School
Neil AcevedoSr. Manager, Customer Supply Chain Initiatives