Nellie Millan Hernandez

Generated diverse Crystal reports, ensuring storage on shared drive.

Drafted correspondence for repossessed vehicles.

Managed closing processes for ROCS queue accounts.

• Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.
• Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
• Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
• Maintained strict adherence to company policies and regulations, minimizing risk exposure for the organization.
• Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
• Adapted quickly to changing operational requirements, demonstrating flexibility under pressure.

• Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
• Demonstrated strong analytical skills by identifying trends in data sets that led to actionable insights for business .
• Organized files efficiently for easy retrieval and optimal recordkeeping.
• Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
• Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted in inventory management by tracking incoming vehicles, monitoring stock levels, and making informed ordering decisions based on market demand analysis.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
• Improved office efficiency by digitizing paper files and organizing digital records.
• Streamlined document retrieval, meticulously filing documents both physically and electronically.
• Processed incoming and outgoing mail and packages according to established procedures.