Nemat Maharramov
Baku
Summary
With eight years of experience in the hospitality industry, I am currently working at Fairmont Baku Hotel and have previously held a position at Acapulco Hotel. I have developed a strong foundation in guest services and team collaboration. My communication skills ensure that guests receive exceptional care and attention. Additionally, my creative background in music enriches my approach to guest interactions and event planning. I look forward to the opportunity to bring my expertise in guest services and commitment to excellence to your team. Thank you for considering my application.
Overview
8
8
years of professional experience
Work History
Guest Service Team Leader
Fairmont Baku, Flame Towers
04.2024 - Current
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Prepared reports on guest satisfaction levels and other metrics.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Assigned daily job tasks and workloads to [Number] team members.
Ambassador, Guest Services
Fairmont Baku, Flame Towers
03.2021 - 04.2024
- Collaborated with hotel staff to ensure seamless coordination of guest services and accommodations.
- Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
- Contributed to revenue generation by informing guests about available upgrades or additional services that would enhance their visit.
- Maintained thorough knowledge of all hotel offerings, enabling efficient assistance when making reservations or answering inquiries.
Housekeeping Team Leader
Fairmont Baku, Flame Towers
10.2018 - 03.2021
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Organized workshops focusing on customer service skills development leading to improved guest experience in their interaction with housekeepers.
- Evaluated employee performance and developed improvement plans.
Bellman
Acapulco Resort and Casino
05.2018 - 10.2018
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
Housekeeper
Fairmont Baku, Flame Towers
05.2016 - 05.2018
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Education
Bachelor of Hospitality Management - Hotel Management
Azerbaijan Tourism And Management University
Baku, Azerbaijan06.2018
Skills
- Customer Service
- Exceptional communication
- Guest Engagement
- Team Management
- Brand representation
- Computer Skills
- Flexible Schedule
- Complaint Handling
- Event Planning
- Team building
Languages
Azerbaijani
Native language
Turkish
Advanced
C1
English
Intermediate
B1
Russian
Elementary
A2
Timeline
Guest Service Team Leader
Fairmont Baku, Flame Towers
04.2024 - Current
Ambassador, Guest Services
Fairmont Baku, Flame Towers
03.2021 - 04.2024
Housekeeping Team Leader
Fairmont Baku, Flame Towers
10.2018 - 03.2021
Bellman
Acapulco Resort and Casino
05.2018 - 10.2018
Housekeeper
Fairmont Baku, Flame Towers
05.2016 - 05.2018
Bachelor of Hospitality Management - Hotel Management
Azerbaijan Tourism And Management University
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