Nena Basic
Phoenix
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated hostes with 7 years of experience and record of success in JW Marriott industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Manager
McDonald’s
07.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Restaurant Hostess
JW Marriott
Phoenix
11.2014 - 06.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZ05.2004
Skills
- Decision-making
- Multitasking
- Creative problem-solving
- Collaboration
- Communication
- Professionalism
- Integrity
- Management
- Initiative
- Empathy
- Leadership
- Teamwork
- Safety Control
- Quality Assurance
- Staff Supervision
- Money Handling
- Employee Supervision
- Calm and Pleasant Demeanor
- Safe Food Handling
- Team Leadership
Timeline
Manager
McDonald’s
07.2021 - Current
Restaurant Hostess
JW Marriott
11.2014 - 06.2021
High School Diploma -
Thunderbird High School