Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Neoni Gray

Phoenix

Summary

Dynamic and dedicated professional with a strong background in customer service at Burlington. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently fostering a positive environment while maintaining high operational standards. Committed to delivering excellence and supporting team success.

Overview

3
3
years of professional experience

Work History

Cashier

Burlington
12.2024 - 05.2025
  • Delivered excellent customer service by assisting shoppers with locating items, answering product questions, and resolving concerns with professionalism and care.
  • Operated POS systems efficiently to process purchases, returns, and exchanges, ensuring a smooth and friendly checkout experience.
  • Maintained visual merchandising standards by restocking shelves, organizing racks, and supporting store cleanliness and presentation.
  • Supported backroom operations including inventory counts, shipment processing, and tagging merchandise.
  • Worked collaboratively with team members to meet store goals and maintain a positive, team-oriented environment.

Team Member

Culver's Restaurant
06.2023 - 11.2024
  • Led and supported front-line team operations during high-volume shifts, ensuring smooth workflows and adherence to food safety protocols.
  • Accurately prepared customer orders while delivering fast, friendly, and effective service across multiple stations including drive-thru, dining area, and dessert station.
  • Handled cash and card transactions at the register, ensuring accuracy and efficiency.
  • Trained new team members and provided on-the-job guidance to support consistent service standards.
  • Maintained a clean, organized, and welcoming environment in compliance with health regulations and company policies.

Summer Recreation Leader

Beauf Community Recreational Center
06.2022 - 07.2022
  • Mentored junior recreation leaders in best practices for engaging campers effectively while maintaining discipline when necessary.
  • Enhanced camper satisfaction by implementing engaging and age-appropriate recreational activities.
  • Partnered with local organizations to bring guest speakers and instructors to camp, broadening the range of activities available for camper participation.
  • Fostered a love of learning and curiosity among campers by incorporating educational components into daily recreational activities.
  • Assisted in the planning of special events such as field trips, talent shows, and other themed days for added excitement throughout the summer.
  • Aided in conflict resolution among campers when disagreements occurred during activities or free time periods at camp.

Team Member

Peter Piper's Pizza
05.2022 - 06.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

High School Diploma -

Moon Valley High School
3625 W Cactus Rd, Phoenix, AZ 85029
05-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Cleaning and sanitizing
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Complex Problem-solving
  • POS system operations
  • Staff training
  • Guest inquiries
  • Attention to detail

Additional Information

I’m a motivated and reliable high school student with diverse work experience in retail, food service, and youth recreation. Most recently, I worked at Burlington as a Retail Associate, where I gained valuable experience in customer service, sales floor operations, and inventory management.

I’ve consistently been recognized for my strong work ethic, leadership skills, and ability to thrive in fast-paced environments. Whether I’m helping customers find what they need, leading a shift at Culver’s, or supervising kids during summer camp, I bring a positive attitude and a commitment to delivering great results. I’m also CPR and First Aid certified, with a Food Handler Certificate and a track record of teamwork, responsibility, and adaptability.

As I continue to grow professionally, I’m excited to take on new challenges where I can contribute, learn, and make a meaningful impact.

Timeline

Cashier

Burlington
12.2024 - 05.2025

Team Member

Culver's Restaurant
06.2023 - 11.2024

Summer Recreation Leader

Beauf Community Recreational Center
06.2022 - 07.2022

Team Member

Peter Piper's Pizza
05.2022 - 06.2022

High School Diploma -

Moon Valley High School

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Neoni Gray