NESTOR MORENO
Yuma
Summary
Professional in sales and customer service with proven track record of driving results and enhancing customer satisfaction. Skilled in building strong relationships, problem-solving, and adapting to changing business needs. Known for collaborating effectively within teams, maintaining high standards, and consistently achieving targets. Proficient in communication, conflict resolution, and sales strategies.
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Sales and Service Expert
VERIZON
03.2023 - Current
- Provided exceptional customer support, resolving inquiries and enhancing customer satisfaction.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Collaborated with cross-functional teams to streamline service protocols and improve response times.
- Analyzed customer feedback to identify trends, contributing to product improvement recommendations.
- Mentored junior team members, fostering skill development and promoting a collaborative work environment.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Sales Expert
Spectrum
05.2019 - 11.2023
- Organized promotional events such as trade shows, conferences, seminars.
- Managed existing accounts by providing quality customer service support.
- Developed effective strategies for product promotion and sales growth.
- Responsible for identifying customers needs, pitching products relevant to our services
- Ensuring the customer has a positive experience from start to finish
Sales
T-Mobile
04.2017 - 05.2019
- Educating customers about basic knowledge on phone products/accessories
- Discuss the range and strength of the company's broadband network and the benefits of switching over to our carrier
- Maintenance of store location inside and out to promote a warm friendly encounter between the customers and employees
Sales
Spotlight Enterprise
01.2017 - 03.2017
- Short burst interactions enough to engage and catch customers attention
- To be able to summarize the benefits of a product in a small amount of time as customers walk past
- To be fully engaged and outgoing with the product and the customer
Host/Cook/Barback
Hooters
01.2016 - 12.2016
- Assisted in seating customers to servers across the establishment
- Cleanup each table and secure it was picked up and sanitized after customers left
- Would assist in cleaning in the back of the house as well as assist in the bar area by replacing kegs and/or washing dishes
- Prepped ingredients before opening, in the kitchen line assisting during busy hours and and stayed closing up kitchen after hours
Cashier/Cook
Mcdonalds
10.2013 - 01.2016
- Effectively took orders in a timely manner
- Ensured customers needs where met while in establishment
- Able to work productively in a fast paced environment
- Flexible with all positions needed at the time
Education
High School Diploma -
Cibola
Yuma, AZ04.2014
ASSOCIATES - COMPUTER SCIENCE
ARIZONA WESTERN COLLEGE
Yuma, AZ01-2022
Skills
- SAP CRM
- Expense Reporting
- Sales Expertise
- Product Promotion
- Customer Retention Abilities
- Customer Service and Assistance
- Product Management and Pricing
- Sales and Marketing Expertise
- Product and Service Knowledge
- Problem-Solving Strengths
- Staff Training
- Market Research
- Strategic Planning
- Strategic Networking
- Promotional Planning
- CRM software
- Organization
- Financial transactions
- Warranty services
- Pipeline maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Sales and Service Expert
VERIZON
03.2023 - Current
Sales Expert
Spectrum
05.2019 - 11.2023
Sales
T-Mobile
04.2017 - 05.2019
Sales
Spotlight Enterprise
01.2017 - 03.2017
Host/Cook/Barback
Hooters
01.2016 - 12.2016
Cashier/Cook
Mcdonalds
10.2013 - 01.2016
High School Diploma -
Cibola
ASSOCIATES - COMPUTER SCIENCE
ARIZONA WESTERN COLLEGE