Ngan Nguyen
Glendale
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to monthly sales goal.
Overview
4
4
years of professional experience
Work History
Host
CLOVR Life Spa
02.2024 - Current
- Assisting with checking guests in and out.
- Building relationship with guests to ensure a smooth experience.
- Being able to meet sales goals every month for membership sales.
- Answering phone calls and booking appointments.
- Prepping for new guest and how to overcome sales objection.
Cashier/ Server
Joe’s Farm Grill
07.2022 - 01.2024
- Followed communication and food procedures, guidelines and policies
- Met personal/team sales targets for each customer
- Managed sales transactions in dining facilities
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Front Desk Receptionist
Fountain Family Care
01.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Being able to use eClinical Works efficiently.
Education
High School Diploma -
Higley High School
Gilbert, ArizonaBachelor in Health Entrepreneurship And Innovation -
Arizona State University
Tempe, AZ12-2024
No Degree - Nursing Assistant
East Valley Institute of Technology
Mesa05-2021
Skills
- Able to work with several operating systems, including Windows, Mac OSX, and Google Drive
- Team player mentality
- Thrives in fast-paced work environments
- Improving customer satisfaction and promoting services
- Exceptional communication
- Ensuring to make a sale through customer relationship building
Additional Experience/Activities
- Volunteered at a Vietnamese church during freshman year.
- Bilingual in Vietnamese and English.
- BLS certified December of2020.
- AZBN CNA Certificate #262475
- Up to date with immunization, TB test, and Flu Vaccine.
Languages
Vietnamese
Native or Bilingual
Timeline
Host
CLOVR Life Spa
02.2024 - Current
Cashier/ Server
Joe’s Farm Grill
07.2022 - 01.2024
Front Desk Receptionist
Fountain Family Care
01.2021 - 07.2022
High School Diploma -
Higley High School
Bachelor in Health Entrepreneurship And Innovation -
Arizona State University
No Degree - Nursing Assistant
East Valley Institute of Technology
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