NGHIA TRAN
Tucson
Summary
IT professional with hands-on experience in troubleshooting, VPN configuration, and Wi-Fi connectivity. Proven ability to simplify technical issues for diverse customers, enhancing user satisfaction. Committed to delivering reliable IT support and improving system performance.
Overview
1
1
Certification
Work History
Network & Server Setup
Home Lab
Tucson
- Set up VPN for secure remote access, enhancing data protection
- Resolved WiFi and network connectivity issues, improving reliability
- Developed home server for efficient file storage and media management
- Executed routine system administration tasks
Customer Support / Salon Assistant
Tucson
- Delivered customer service in fast-paced environment, ensuring satisfaction for English and non-English speakers
- Translated communications between customers and technicians, improving understanding and service delivery
- Operated POS system efficiently
- Facilitated IT troubleshooting for WiFi, TV connectivity, and computer/network issues, enhancing user experience
- Developed strong technical support and problem-solving skills
- Installed security cameras and verified connections
Education
Associate of Applied Science - Programmer Analyst
Pima Community College
Tucson, AZ01-2026
Skills
- TCP/IP
- DNS
- DHCP
- Router setup
- VPN configuration
- Wi-Fi troubleshooting
- Network automation
- Network scripting
- Hardware & software troubleshooting
- System diagnostics
- Issue resolution
- Basic system utilities
- Problem-solving mindset
- Strong communication
- Customer service
- Ability to explain technical issues simply
- Windows 10/11
Certification
- CompTIA A+, In Progress
- CompTIA Security+, In Progress
Projects
- Troubleshot home network issues (WiFi, speed, connectivity)
- Configured router settings for improved stability
- Practiced structured troubleshooting process (identify → fix → verify)
Hands On Experience
Home Lab - Network & Server Setup, Tucson, AZ, Built home server for file storage and media management (NAS-style setup), Configured VPN for secure remote access, Troubleshot WiFi and network connectivity issues, Practiced basic system administration skills
Timeline
Network & Server Setup
Home Lab
Customer Support / Salon Assistant
Associate of Applied Science - Programmer Analyst
Pima Community College