Summary
Overview
Work History
Education
Skills
Certification
Projects
Hands On Experience
Timeline
Generic

NGHIA TRAN

Tucson

Summary

IT professional with hands-on experience in troubleshooting, VPN configuration, and Wi-Fi connectivity. Proven ability to simplify technical issues for diverse customers, enhancing user satisfaction. Committed to delivering reliable IT support and improving system performance.

Overview

1
1
Certification

Work History

Network & Server Setup

Home Lab
Tucson
  • Set up VPN for secure remote access, enhancing data protection
  • Resolved WiFi and network connectivity issues, improving reliability
  • Developed home server for efficient file storage and media management
  • Executed routine system administration tasks

Customer Support / Salon Assistant

Tucson
  • Delivered customer service in fast-paced environment, ensuring satisfaction for English and non-English speakers
  • Translated communications between customers and technicians, improving understanding and service delivery
  • Operated POS system efficiently
  • Facilitated IT troubleshooting for WiFi, TV connectivity, and computer/network issues, enhancing user experience
  • Developed strong technical support and problem-solving skills
  • Installed security cameras and verified connections

Education

Associate of Applied Science - Programmer Analyst

Pima Community College
Tucson, AZ
01-2026

Skills

  • TCP/IP
  • DNS
  • DHCP
  • Router setup
  • VPN configuration
  • Wi-Fi troubleshooting
  • Network automation
  • Network scripting
  • Hardware & software troubleshooting
  • System diagnostics
  • Issue resolution
  • Basic system utilities
  • Problem-solving mindset
  • Strong communication
  • Customer service
  • Ability to explain technical issues simply
  • Windows 10/11

Certification

  • CompTIA A+, In Progress
  • CompTIA Security+, In Progress

Projects

  • Troubleshot home network issues (WiFi, speed, connectivity)
  • Configured router settings for improved stability
  • Practiced structured troubleshooting process (identify → fix → verify)

Hands On Experience

Home Lab - Network & Server Setup, Tucson, AZ, Built home server for file storage and media management (NAS-style setup), Configured VPN for secure remote access, Troubleshot WiFi and network connectivity issues, Practiced basic system administration skills

Timeline

Network & Server Setup

Home Lab

Customer Support / Salon Assistant

Associate of Applied Science - Programmer Analyst

Pima Community College
NGHIA TRAN