Nia Flores
PHOENIX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
Work History
Lead
Tina Louring Group Home
PHOENIX
11.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with clients to understand their preferences and requirements.
- Monitored client health conditions and reported changes to healthcare professionals.
- Maintained a clean and safe living environment for clients.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured timely administration for clients.
- Accompanied clients to appointments, promoting independence and social interaction.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Direct Support Professional
Sevita Health
PHOENIX
02.2009 - 10.2023
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients get in and out of beds and wheelchairs.
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted clients with maintaining good personal hygiene.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Bachelor of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL 06.2021 - 10.2022
Boston High School
PHOENIX, AZSkills
- Client health monitoring
- Medication administration
- Crisis intervention techniques
- Individualized service plans
- Record keeping
- Patient advocacy
- Client relationship management
- Recreational activity planning
- Effective communication
- Trust building
- Time management
- Problem solving
- Attention to detail
- Verbal communication
- Written communication
- Teamwork and collaboration
- Multitasking Abilities
- Self-Directed
- Dependable and responsible
- Critical thinking
- Organization and time management
- Problem resolution
- Customer service
- Computer skills
References
References available upon request.
Timeline
Lead
Tina Louring Group Home
11.2024 - Current
Bachelor of Science - Medical Billing And Coding
Ultimate Medical Academy
06.2021 - 10.2022
Direct Support Professional
Sevita Health
02.2009 - 10.2023
Boston High School