Nia Washington
Peoria
Summary
Hardworking Medical Front Office Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Medical Front Office Receptionist
A Better You- Med Spa Primary Care
08.2023 - Current
- Enhance patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamline front office operations for increased efficiency by effectively organizing patient records and documents.
- Reduce patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Increase patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Improve patient communication, providing clear instructions for upcoming appointments or procedures as needed.
Team Lead/Key Holder
DSW Designer Shoe Warehouse
03.2022 - 02.2023
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Apparel Associate
DICK'S Sporting Goods
09.2019 - 03.2022
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and building rapport with clientele.
Education
Associate of Science - Biology
McLennan Community College
Waco, TX05.2024
Skills
- Appointment Scheduling
- Calendar and Appointment Management
- Petty Cash Management
- Office Supplies and Inventory
- HIPAA Guidelines
- Telephone Reception
- Inbound and Outbound Calling
- MS Office Proficiency
- Scheduling Tests and Procedures
- Insurance Verification
- Office Administration
- Referral Verification
- Medical Terminology
- Letter preparation
- Prescription Refills
- CPT Coding
- Claim Forms
Timeline
Medical Front Office Receptionist
A Better You- Med Spa Primary Care
08.2023 - Current
Team Lead/Key Holder
DSW Designer Shoe Warehouse
03.2022 - 02.2023
Apparel Associate
DICK'S Sporting Goods
09.2019 - 03.2022
Associate of Science - Biology
McLennan Community College
Similar Profiles
BETTIE A. SMITH , MSN, APRN FNP-CBETTIE A. SMITH , MSN, APRN FNP-C
Graduate Family Nurse Practitioner- Volunteer at Sirte Med Primary CareGraduate Family Nurse Practitioner- Volunteer at Sirte Med Primary Care
Jessica BurrisJessica Burris
Registered Medical Assistant at Holy City Med Urgent/Primary CareRegistered Medical Assistant at Holy City Med Urgent/Primary Care
Zykeria WatsonZykeria Watson
Certified Medical Assistant at Sirte Med Primary CareCertified Medical Assistant at Sirte Med Primary Care
Julian WrenJulian Wren
Warehouse Worker at AmazonWarehouse Worker at Amazon
Tyler ClarkTyler Clark
Workflow Specialist at Honeywell Aerospace Global HeadquartersWorkflow Specialist at Honeywell Aerospace Global Headquarters