Nia Washington
Peoria
Summary
Hardworking Medical Front Office Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Medical Front Office Receptionist
A Better You- Med Spa Primary Care
Springdale, AR
08.2023 - Current
- Enhance patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamline front office operations for increased efficiency by effectively organizing patient records and documents.
- Reduce patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Increase patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Improve patient communication, providing clear instructions for upcoming appointments or procedures as needed.
Team Lead/Key Holder
DSW Designer Shoe Warehouse
Waco, TX
03.2022 - 02.2023
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Apparel Associate
DICK'S Sporting Goods
Arlington, TX
09.2019 - 03.2022
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and building rapport with clientele.
Education
Associate of Science - Biology
McLennan Community College
Waco, TX05.2024
Skills
- Appointment Scheduling
- Calendar and Appointment Management
- Petty Cash Management
- Office Supplies and Inventory
- HIPAA Guidelines
- Telephone Reception
- Inbound and Outbound Calling
- MS Office Proficiency
- Scheduling Tests and Procedures
- Insurance Verification
- Office Administration
- Referral Verification
- Medical Terminology
- Letter preparation
- Prescription Refills
- CPT Coding
- Claim Forms
Timeline
Medical Front Office Receptionist
A Better You- Med Spa Primary Care
08.2023 - Current
Team Lead/Key Holder
DSW Designer Shoe Warehouse
03.2022 - 02.2023
Apparel Associate
DICK'S Sporting Goods
09.2019 - 03.2022
Associate of Science - Biology
McLennan Community College
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