Mattie Moevao
Sierra Vista
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
CSR
Jacksons
03.2022 - 08.2026
- Resolved customer inquiries, ensuring efficient service and satisfaction.
- Managed order processing using CRM systems to enhance accuracy.
- Collaborated with team members to improve response times for customer support.
- Trained new employees on company policies and customer service protocols.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by performing regular audits and reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Retail Sales Associate
Good Lyfe
09.2022 - 09.2024
- Educated customers on product knowledge and effects of various cannabis strains.
- Provided exceptional customer service, ensuring a positive shopping experience.
- Maintained accurate inventory records using point-of-sale systems.
- Assisted in training new staff on cannabis products and compliance regulations.
- Implemented processes to enhance operational efficiency within the dispensary environment.
- Developed promotional displays to highlight new product launches and seasonal offerings.
Teller
Moneytree, Inc.
06.2019 - 01.2021
- Customer service
- Customer accounting
- Check cashing
- Payday loans
- Signature loans
- Title loans
- Cashiers checks
- Safe / Drawer counts
- Prepaid debit card transactions
- Bill pay
- Western union
- Keyholder
Education
High School Diploma -
Independent Study
Sun City, CA05.2009
Skills
- Task delegation
- Motivational strategies
- Attention to detail
- Critical thinking
- Decision-making
- Strategic planning
Timeline
Retail Sales Associate
Good Lyfe
09.2022 - 09.2024
CSR
Jacksons
03.2022 - 08.2026
Teller
Moneytree, Inc.
06.2019 - 01.2021
High School Diploma -
Independent Study