Open To Work
Nichol Burton
Mesa
Summary
Senior Clinical Implementation Consultant with extensive experience in software implementation and client relationship management at Xsolis. Specializes in creating strategies that boost user adoption and competency through effective training and education. Acknowledged for building strong partnerships and enhancing processes within healthcare environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Clinical Implementation Consultant
Xsolis
Mesa
01.2021 - Current
- Introduced Xsolis across the organization (Director, VP, and C-Suite level) in collaboration with key stakeholders.
- Analyzed client processes across systems and facilities, developing strategies to implement XSOLIS technology with prescriptive workflows.
- Deliver thought leadership and collaborate with director on strategy and process.
- Communicate the workflow and technology to customers (physicians, directors, nurses, and support staff).
- Present product demonstrations across all solutions, communicating value-add features and functionalities.
- Developed training approaches, scripts, class outlines, and learning objectives; facilitated classes on software utilization for clinical assessments using product knowledge and terminology.
- Introduce clients to analytical reporting including concepts of various data models and probabilities.
- Evaluated user competency and software adoption through user assessments and knowledge retention evaluations during go live support.
Clinical Liaison
Select Specialty Hospitals/Banner Health
Mesa
01.2018 - 01.2021
- Facilitated a smooth referral process by building and nurturing strong relationships with case managers, physicians, and clinicians in acute care hospitals.
- Delivered education sessions to care providers, patients, and families, increasing awareness of available services and their benefits.
- Established rehabilitation program within Banner Health and regional hospitals, recognized as subject matter expert for acute rehab inquiries and guidance.
- Developed and introduced strategies to grow market share through joint venture between Select and Banner Health, enhancing collaborative service delivery.
- Introduced educational programs, tours, and meetings to support sales and marketing efforts.
Senior Manager, Case Management
Oscar Health
Tempe
01.2016 - 01.2018
- Oversaw case management department activities, coordinating complex case management, chronic disease, transplant programs, and population health initiatives to enhance member outcomes.
- Recognized as a subject matter expert for case management programs to ensure efficiency, quality care, and compliance with NCQA and DMHC standards.
- Integrated healthcare case management practices while coaching and mentoring inexperienced nurses on best practices, improving overall case management effectiveness.
- Introduced standard practices to ensure consistent delivery of quality care to support member engagement and provider expectations.
- Facilitated clinical education for nonclinical departments, ensuring delivery of high-quality, cost-effective member care.
- Led the completion of recruitment, hiring, and training of new staff members.
Education
Bachelor of Science - Nursing (Biology)
Briar Cliff University
Sioux City, IASkills
- Medical Knowledge/Experience
- clinical assessments
- Healthcare education
- Program management
- Software implementation
- User acceptance testing
- Training delivery
- Product demonstrations
- Planning & Assessments
- Project planning
- System implementation
- Process Improvements
- process improvement
- Problem Solving
- User training
- Client management
- Client training
- customer relationship management
- Client relationship management
- Relationship Development
- team building
- effective communication
- Excellent communication
- Strategy Development
- Client relationship management
Affiliations
- National Honor Society of Nursing
- ACM – RN (working on)
Certification
Registered Nurse, Arizona Board of Nursing
Core Qualifications
- Excellent business judgment, organization, and time management skills in managing multiple, concurrent project through the entire project life cycle
- Self-assured and high confidence in communicating with C-suite level executives and with cross-functional teams, peers, and third-party vendors
- customer focused, getting positive results and managing customer expectations for service
- Ability to clearly define problems, consider risks, and propose workable solutions
- Highly organized and efficient, managing time effectively
Timeline
Senior Clinical Implementation Consultant
Xsolis
01.2021 - Current
Clinical Liaison
Select Specialty Hospitals/Banner Health
01.2018 - 01.2021
Senior Manager, Case Management
Oscar Health
01.2016 - 01.2018
Bachelor of Science - Nursing (Biology)
Briar Cliff University