NICHOLAS ALEXANDER
Scottsdale
Summary
Experienced AAA Five Diamond hospitality agent and sales agent with expertise in customer service and team leadership, adept at maintaining high service standards and achieving consistent 5-star feedback in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Fine Dining Server at Ironwood/Toro - Full Time
Fairmont Scottsdale Princess
Scottsdale, AZ
2024 - Current
- Served up to 100 guests daily during all three meal periods at AAA Five Diamond Restaurant, maintaining high standards of service and guest satisfaction. (Up to 400 gross restaurant covers a night)
- Performed opening tasks such as setting up the dining area, organizing supplies, preparing the bar, along with closing duties like cleaning, restocking, and securing the facility.
- Trained team members on the AAA Five Diamond Standard to ensure proper guest experience.
- Trained incoming staff on specific service practices, reinforcing Five Diamond standards such as carrying glassware on trays, serving from the left, and clearing from the right.
- Achieved and maintained a 5-star Google rating through proactive guest service and prompt service of recovery tables, ensuring memorable dining experiences for all patrons.
- Utilized effective communication skills to educate customers on the value of upscale menu items
Sales Agent/Application Specialist - Full Time
Equity Residential
Scottsdale, AZ
2022 - 2024
- Engaged with 20+ potential renters daily to assess their apartment needs and successfully closed leases for our community.
- Led a team of 5 in processing applications and successfully selling 20+ apartments monthly.
- Engaged with an average of 50+ customers daily, utilizing active listening and problem-solving skills to enhance their experience.
Education
Bachelors Degree - Business Administration
Arizona State University, Online
Online05-2026
Diploma - undefined
Manzano High School
Albuquerque, NM01-2018
Skills
- Customer Service
- Silverware POS
- Food Safety Regulations
- Teamwork
- Communication Skills
- Menu Knowledge
- Sales Skills
- Wine Knowledge
Timeline
Diploma - undefined
Manzano High School
Fine Dining Server at Ironwood/Toro - Full Time
Fairmont Scottsdale Princess
2024 - Current
Sales Agent/Application Specialist - Full Time
Equity Residential
2022 - 2024
Bachelors Degree - Business Administration
Arizona State University, Online