Nicholas Burns

Worked in multiple departments including general customer service, sales, customer retention, fraud, Risk assessment, quality assurance and back-office support.

Duties include:

• Customer service - Assist customers with account inquiries/issues regarding billing, services and products.
• Risk Assessment - Conducted evaluation of new business accounts to determine (risk to business)
• Quality Assurance - Assessment of customer representative calls to ensure representatives adhere to company policies and procedures
• Customer Retention - customer service support team focused on retaining customers wanting to cancel services
• Fraud Department- Evaluate account information to track, detect, and deter fraudulent activity on new and existing wireless accounts
• Sales - contact of new and existing customers for sales of AT&T products and services
• Back Office Support - Assist in resolution of customer escalations in regards to complaints, account issues and billing

• Assisted team members in loading and unloading materials safely.
• Maintained cleanliness and organization of work areas and equipment.
• Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
• Transported heavy items from one location to another using hand trucks or carts.
• Sorted and categorized recyclable materials for efficient processing.
• Lifted objects weighing up to 50 pounds without assistance when necessary.

• Maintained cleanliness and orderliness of the stockroom and sales floor.
• Stocked shelves with merchandise in a timely and organized manner.
• Operated equipment for moving heavy stock safely and efficiently.
• Organized backroom storage areas for efficient retrieval of items.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Lifted materials of varied weights on regular basis.
• Replenished items to maintain stock availability.