Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Cota

Tucson,AZ

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

7
7
years of professional experience

Work History

Supervisor

Mastercorp Resort Housekeeping Services
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Warehouse Lead/Forklift Operator

ABM Industries
06.2022 - 02.2024
  • Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Conducted performance reviews for assigned personnel according to established guidelines.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Provided feedback on improvement opportunities within the warehouse environment.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Maintained current forklift training and certification as required by company policies.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Transported material to correct locations and documented inventory changes.
  • Followed safe practices to mix and apply chemicals.

Warehouse Associate

Nvent
01.2022 - 04.2022
  • Performed inventory counts and ordered materials.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained inventory and supply levels to manage production workflows.
  • Conducted quantity takeoffs and ordered materials.
  • Consistently lifted materials weighing as much as 50 pounds.

Custodian

Culinary Dropout
01.2019 - 12.2019
  • My time working as a cleaner was good i was a capable cleaner during my time and made sure i was able too help keep the restaurant in pristine condition
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Moved equipment and furniture to thoroughly clean space.
  • I did only work for six months but during my time i was a hard worker and made sure to stay until the job was done even if it meant staying all night
  • I was able to learn how to clean a multitude of different surfaces with the chemicals they have us
  • I have
  • Become more accustomed to keeping the work environment due to my time working at this location

Customer Service Representative

Contact Channels Inc
12.2017 - 12.2018
  • I was a customer representative for over a year and was good at my job, i was even in charge of a team for a short period of time but left due too wanting to expand my work experience, was always on top of my team for talking to customers and helping them
  • I did enjoy my time working there but felt like i wanted to expand my horizons so i left on mutual terms
  • I was a hard worker who was able to pick up everything they trained us for and was even able to help those who needed help i do like helping people and would say that is one of my best qualities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Pima Rose Academy
Tucson, Az
05.2017

Skills

  • Call Center Operations
  • Calm and Professional Under Pressure
  • Training and mentoring
  • Customer Retention Strategies
  • Goal oriented
  • Verbal and Written Communication
  • Staff management
  • Courteous with Strong Service Mindset
  • Customer service
  • Upselling Products and Services
  • Attention to detail
  • Data Entry
  • Employee motivation
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Customer Service
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Transaction Processing
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Analytical Abilities
  • Professional Telephone Voice
  • Call Controlling
  • Training Experience
  • Payment Processing
  • Call Control Skills
  • Technical Troubleshooting
  • Providing Customer Support
  • Customer Communications
  • Communicating With Clients
  • Resolving Issues
  • Mixing Cleaning Chemicals
  • Cleaning and Sanitizing
  • Janitorial Equipment Familiarity
  • Responsible and Dependable
  • Accident and Injury Prevention
  • Inventory Management
  • Heavy Lifting
  • Attention to Detail
  • Floor Cleaning and Buffing
  • Groundskeeping
  • Plumbing Repairs
  • Safety Standards and Protocols
  • Strong Work Ethic
  • Productivity and Time Management
  • Trash Collection and Removal
  • Facility and Site Cleaning
  • Physical Stamina
  • Positive Team Player
  • Damage Prevention
  • Quality Control
  • Excellent Communication Skills
  • Client Communication
  • Minor Repair

Timeline

Supervisor

Mastercorp Resort Housekeeping Services
03.2024 - Current

Warehouse Lead/Forklift Operator

ABM Industries
06.2022 - 02.2024

Warehouse Associate

Nvent
01.2022 - 04.2022

Custodian

Culinary Dropout
01.2019 - 12.2019

Customer Service Representative

Contact Channels Inc
12.2017 - 12.2018

High School Diploma -

Pima Rose Academy
Nicholas Cota