Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Govoni

Phoenix

Summary

Dedicated to providing quality care and contribute to company success. Proven ability to establish rapport with clients and provide exceptional customer service. Reliable and driven, with strong prioritization in customer care and time management abilities.

Overview

5
5
years of professional experience

Work History

New Accounts Team Lead

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06.2023 - Current
  • Enforce standards: Make sure processes and policies are followed.
  • Own outcomes and help the team learn from setbacks.
  • Help new team members get up to speed.
  • Point of contact within New Accounts regarding policy and procedures.
  • Worked different stations to provide optimal coverage and meet production goals such as helping with chats, emails and production as well.
  • As a member of P360 I assist in updating current procedures within our department to better assist not only our team members but customers as well.

New Accounts Specialist

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09.2021 - 06.2023
  • Obtain copies of applicants' credit histories and review paperwork to determine eligibility to offer financing.
  • Explain very technical financial information to applicants in an easy to understand language.
  • Determine and document loan conditions while communicating requirements and decisions to applicants.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Proven track record of exceeding goals and providing excellent customer service.


Mortgage Loan Originator

Quicken Loans
07.2020 - 08.2021
  • Provide clients a simple and easy way to refinance their home.
  • Provide excellent customer service and give the client an experience they will never forget.
  • Licensed in Twelve states across the United States
  • December 2020 achieved region MVP for the Phoenix location
  • Great at building rapport

Education

High School Diploma -

Granada Hills Charter High School
06.2014

Skills

  • Federal Lending
  • Credit History Review
  • Loan Origination
  • Customer Satisfaction
  • Production Goals
  • Negotiation Proficiency
  • Customer Feedback
  • Policy enforcement
  • Complex Problem-solving
  • Decision-making

Timeline

New Accounts Team Lead

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06.2023 - Current

New Accounts Specialist

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09.2021 - 06.2023

Mortgage Loan Originator

Quicken Loans
07.2020 - 08.2021

High School Diploma -

Granada Hills Charter High School

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