Nicholas Humphries

General Manager

Desert view Wellness and Healing Solutions

Flagstaff

07.2020 - 05.2025

Executed routine audits of internal controls to ensure accuracy of financial records.
Orchestrated employee training initiatives to ensure compliance with organizational policies and procedures.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Ensured compliance with local health department regulations regarding food safety standards.
Conducted regular meetings with senior management team to review progress against established objectives.
Established and maintained effective communication with staff members to ensure efficient operations.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Designed sales and service strategies to improve revenue and retention.
Built and maintained loyal, long-term customer relationships through effective account management.
Trained employees on duties, policies and procedures.
Supervised employees through planning, assignments, and direction.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared staff work schedules and assigned team members to specific duties.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Forecasted customer demand to set prices or credit terms for goods or services.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Summary

Overview

Work History

General Manager

Education

Marketing

Skills

References

Timeline

General Manager

Marketing

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